Director of Residences - Vanderbilt Residences
The Condado Collection, San Juan, San Juan, us, 00902
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. An exclusive new oceanfront condominium located on the prominent and stylish crossroads of Ashford Avenue and Earle Street. With panoramic views and iconic design in every direction, the tower offers designer-appointed residences ranging from one to five bedrooms with stunning glass walls overlooking the Atlantic Ocean and Condado District in San Juan. As the tallest residential building in the metro area, this 250-foot luxury residential tower redefines modern island living.
Director of Residences – Role The Director of Residences is responsible for ensuring operational readiness and leading the day-to-day operations of a luxury mixed-use property in Puerto Rico. The property includes private residences, a boutique condo-hotel component, and commercial spaces, all operating under hotel-grade service standards. This role is highly operational and hands-on, requiring a leader with experience in hospitality-driven environments, HOA operations, and high-touch service delivery for high-net-worth clientele.
Responsibilities
Operations & Property Management: Oversee daily operations for residential units, condo-hotel accommodations, and common areas; coordinate facilities, housekeeping, maintenance, security, and concierge services; maintain high standards of cleanliness, safety, and service quality; monitor building systems and collaborate with Engineering and Security teams.
HOA & Owner Relations: Manage HOA operations in alignment with governing documents, policies, and budgets; serve as the primary point of contact for residents and owners; address owner concerns with discretion, professionalism, and urgency; support communication related to budgets, policies, and operational updates.
Hospitality & Guest Experience: Oversee condo-hotel operations to ensure a luxury guest experience; partner with hospitality teams to maintain service consistency across property components; ensure service protocols align with luxury brand standards.
Leadership & Team Management: Lead, coach, and develop on-site teams and department heads; promote a culture of accountability, service excellence, and attention to detail; act as a hands-on problem solver, particularly during early operational phases.
Financial & Administrative Oversight: Manage operating budgets and monitor expenses in partnership with Finance; support vendor management, contracts, and service agreements; ensure operational decisions align with budgetary and governance requirements.
Experience & Qualifications
3–5 years of experience in property management, hospitality, or mixed-use operations
Direct HOA management experience strongly preferred
Experience in resort-style or luxury hospitality environments
Experience overseeing facilities, housekeeping, maintenance, and service teams
Experience working with high-net-worth individuals preferred
Skills & Competencies
Strong leadership and people management skills
High attention to detail and strong follow-through
Proven problem-solving and decision-making abilities
Ability to perform in a luxury, high-expectation environment
Professional, discreet, and service-oriented communication style
Fully bilingual (Spanish & English)
Benefits
401(k)
Employer Contribution to 401(k)
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Paid Holidays
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Director of Residences – Role The Director of Residences is responsible for ensuring operational readiness and leading the day-to-day operations of a luxury mixed-use property in Puerto Rico. The property includes private residences, a boutique condo-hotel component, and commercial spaces, all operating under hotel-grade service standards. This role is highly operational and hands-on, requiring a leader with experience in hospitality-driven environments, HOA operations, and high-touch service delivery for high-net-worth clientele.
Responsibilities
Operations & Property Management: Oversee daily operations for residential units, condo-hotel accommodations, and common areas; coordinate facilities, housekeeping, maintenance, security, and concierge services; maintain high standards of cleanliness, safety, and service quality; monitor building systems and collaborate with Engineering and Security teams.
HOA & Owner Relations: Manage HOA operations in alignment with governing documents, policies, and budgets; serve as the primary point of contact for residents and owners; address owner concerns with discretion, professionalism, and urgency; support communication related to budgets, policies, and operational updates.
Hospitality & Guest Experience: Oversee condo-hotel operations to ensure a luxury guest experience; partner with hospitality teams to maintain service consistency across property components; ensure service protocols align with luxury brand standards.
Leadership & Team Management: Lead, coach, and develop on-site teams and department heads; promote a culture of accountability, service excellence, and attention to detail; act as a hands-on problem solver, particularly during early operational phases.
Financial & Administrative Oversight: Manage operating budgets and monitor expenses in partnership with Finance; support vendor management, contracts, and service agreements; ensure operational decisions align with budgetary and governance requirements.
Experience & Qualifications
3–5 years of experience in property management, hospitality, or mixed-use operations
Direct HOA management experience strongly preferred
Experience in resort-style or luxury hospitality environments
Experience overseeing facilities, housekeeping, maintenance, and service teams
Experience working with high-net-worth individuals preferred
Skills & Competencies
Strong leadership and people management skills
High attention to detail and strong follow-through
Proven problem-solving and decision-making abilities
Ability to perform in a luxury, high-expectation environment
Professional, discreet, and service-oriented communication style
Fully bilingual (Spanish & English)
Benefits
401(k)
Employer Contribution to 401(k)
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Paid Holidays
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr