Overview
At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re not just a security presence—you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role is ideal for individuals who enjoy connecting with others, maintaining physical readiness to act with urgency, and ensuring everyone feels safe, respected, and cared for. This is not your traditional security role. It’s a dynamic blend of hospitality, customer service, and safety leadership, designed to enhance both the customer journey and team member experience. Asset Protection Specialists are active, professional, and approachable stewards of our culture, safety, and brand values.
Key Responsibilities
Welcoming & Check-In Experience: be the first smiling face our guests see; greet all visitors with warmth and positivity.
Manage check-in with professionalism and efficiency, while upholding compliance standards.
Set the RISE Vibe from the moment customers enter our doors.
Provide basic concierge-level support: answering common questions and directing traffic.
Safety, Security & Support: serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times.
Report and respond appropriately and urgently to any safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, or weather response.
Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.
Cross-Functional Collaboration: foster strong relationships and mutual trust with store teams, leadership, and customers.
Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
Support training of new APS team members to model warm, professional, and compliant behavior.
Other duties as assigned.
Qualifications
At least one year of customer-facing or concierge experience strongly preferred.
Familiarity with POS systems and/or compliance technology preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
Meet the scheduling and availability requirements (e.g., varying shifts such as mornings, days, nights, weekends) to meet business needs.
Reliable, responsible, and dependable attendance.
Must pass all required background checks including state-specific cannabis employment requirements.
Possess valid driver’s license or state ID.
Must be 21 years or older and meet all state-specific cannabis employment requirements.
Must be compliant with all legal or company regulations for working in the cannabis industry.
Additional Requirements Must be able to perform the following tasks for prolonged periods (up to the duration of a scheduled shift or workday):
Remain alert and responsive during extended periods of time.
Move about the dispensary to fulfill work assignments and assist patients/customers in various locations.
Remain in a stationary position if required to meet business needs.
Converse and communicate with individuals and groups directly.
Operate point-of-sale system, computer, and other office productivity tools and software.
Inspect and receive detailed information, such as patients’ and/or customers’ dates of birth, order information, or inquiries.
Move inventory and materials weighing up to 30 pounds independently.
Position self to move inventory and materials in storage areas.
Be comfortable standing or walking for extended periods, indoors and outdoors.
Maintain a visible and mobile presence throughout the shift; this is not a desk job.
Skills
Friendly, professional demeanor with excellent interpersonal skills.
Ability to remain calm and empathetic in stressful situations.
Consistent demonstration of excellent customer service skills.
Ability to establish and maintain effective working relationships with all employees.
Active listening and effective written and verbal communication.
Understanding of applicable cannabis laws and regulations, safety regulations, local codes, and SOPs.
Ability to follow instructions and incorporate constructive criticism from managers.
Professionalism and integrity, including handling confidential information and HIPAA considerations.
Working Conditions
Engaging, fast-paced, patient- and customer-facing retail environment.
Outdoor duties in varying weather conditions may be required.
Exposure to cannabis and allergens in the working environment.
Mission & Diversity Our Mission:
To promote well-being through the power of cannabis.
We are humble, hardworking, grateful, transparent, collaborative, and growth-minded. Our corporate community should reflect the communities we serve. We are dedicated to fostering an inclusive culture and champion economic opportunities in communities disproportionately affected by the war on drugs.
We are an equal opportunity workplace.
We can’t wait to meet you.
The Role At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re not just a security presence—you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role is ideal for individuals who enjoy connecting with others, maintaining physical readiness to act with urgency, and ensuring everyone feels safe, respected, and cared for.
This is not your traditional security role. It’s a dynamic blend of hospitality, customer service, and safety leadership, designed to enhance both the customer journey and team member experience. Asset Protection Specialists are active, professional, and approachable stewards of our culture, safety, and brand values.
Key Responsibilities
Welcoming & Check-In Experience
Be the first smiling face our guests see; greet all visitors with warmth and positivity.
Manage check-in with professionalism and efficiency, while upholding compliance standards.
Set the RISE Vibe from the moment customers enter our doors.
Provide basic concierge-level support: answering common questions and directing traffic.
Safety, Security & Support
Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Escort customers and visitors and remain alert and mobile while supporting safety, cleanliness, compliance, and guest flow.
Report and respond promptly to any safety, security, or compliance incidents.
Assist with emergency procedures, including fire, evacuation, or weather response.
Conduct visual inspections and checks per SOPs to maintain a secure environment.
Cross-Functional Collaboration
Foster strong relationships and mutual trust with store teams, leadership, and customers.
Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
Support training of new APS team members to model warm, professional, and compliant behavior.
Other duties as assigned.
Qualifications
At least one year of customer-facing or concierge experience strongly preferred.
Familiarity with POS systems and/or compliance technology preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
Schedule availability including mornings, days, nights, and weekends to meet business needs.
Reliable, responsible attendance.
Background checks including state cannabis employment requirements.
Valid driver’s license or state ID.
21 years or older and compliant with state cannabis employment requirements.
Compliance with all legal or company regulations for working in the cannabis industry.
Our Commitment to Equity
Equal opportunity employer. We value diversity and inclusion in our workforce and aim to reflect the communities we serve.
#J-18808-Ljbffr
At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re not just a security presence—you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role is ideal for individuals who enjoy connecting with others, maintaining physical readiness to act with urgency, and ensuring everyone feels safe, respected, and cared for. This is not your traditional security role. It’s a dynamic blend of hospitality, customer service, and safety leadership, designed to enhance both the customer journey and team member experience. Asset Protection Specialists are active, professional, and approachable stewards of our culture, safety, and brand values.
Key Responsibilities
Welcoming & Check-In Experience: be the first smiling face our guests see; greet all visitors with warmth and positivity.
Manage check-in with professionalism and efficiency, while upholding compliance standards.
Set the RISE Vibe from the moment customers enter our doors.
Provide basic concierge-level support: answering common questions and directing traffic.
Safety, Security & Support: serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times.
Report and respond appropriately and urgently to any safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, or weather response.
Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.
Cross-Functional Collaboration: foster strong relationships and mutual trust with store teams, leadership, and customers.
Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
Support training of new APS team members to model warm, professional, and compliant behavior.
Other duties as assigned.
Qualifications
At least one year of customer-facing or concierge experience strongly preferred.
Familiarity with POS systems and/or compliance technology preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
Meet the scheduling and availability requirements (e.g., varying shifts such as mornings, days, nights, weekends) to meet business needs.
Reliable, responsible, and dependable attendance.
Must pass all required background checks including state-specific cannabis employment requirements.
Possess valid driver’s license or state ID.
Must be 21 years or older and meet all state-specific cannabis employment requirements.
Must be compliant with all legal or company regulations for working in the cannabis industry.
Additional Requirements Must be able to perform the following tasks for prolonged periods (up to the duration of a scheduled shift or workday):
Remain alert and responsive during extended periods of time.
Move about the dispensary to fulfill work assignments and assist patients/customers in various locations.
Remain in a stationary position if required to meet business needs.
Converse and communicate with individuals and groups directly.
Operate point-of-sale system, computer, and other office productivity tools and software.
Inspect and receive detailed information, such as patients’ and/or customers’ dates of birth, order information, or inquiries.
Move inventory and materials weighing up to 30 pounds independently.
Position self to move inventory and materials in storage areas.
Be comfortable standing or walking for extended periods, indoors and outdoors.
Maintain a visible and mobile presence throughout the shift; this is not a desk job.
Skills
Friendly, professional demeanor with excellent interpersonal skills.
Ability to remain calm and empathetic in stressful situations.
Consistent demonstration of excellent customer service skills.
Ability to establish and maintain effective working relationships with all employees.
Active listening and effective written and verbal communication.
Understanding of applicable cannabis laws and regulations, safety regulations, local codes, and SOPs.
Ability to follow instructions and incorporate constructive criticism from managers.
Professionalism and integrity, including handling confidential information and HIPAA considerations.
Working Conditions
Engaging, fast-paced, patient- and customer-facing retail environment.
Outdoor duties in varying weather conditions may be required.
Exposure to cannabis and allergens in the working environment.
Mission & Diversity Our Mission:
To promote well-being through the power of cannabis.
We are humble, hardworking, grateful, transparent, collaborative, and growth-minded. Our corporate community should reflect the communities we serve. We are dedicated to fostering an inclusive culture and champion economic opportunities in communities disproportionately affected by the war on drugs.
We are an equal opportunity workplace.
We can’t wait to meet you.
The Role At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re not just a security presence—you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role is ideal for individuals who enjoy connecting with others, maintaining physical readiness to act with urgency, and ensuring everyone feels safe, respected, and cared for.
This is not your traditional security role. It’s a dynamic blend of hospitality, customer service, and safety leadership, designed to enhance both the customer journey and team member experience. Asset Protection Specialists are active, professional, and approachable stewards of our culture, safety, and brand values.
Key Responsibilities
Welcoming & Check-In Experience
Be the first smiling face our guests see; greet all visitors with warmth and positivity.
Manage check-in with professionalism and efficiency, while upholding compliance standards.
Set the RISE Vibe from the moment customers enter our doors.
Provide basic concierge-level support: answering common questions and directing traffic.
Safety, Security & Support
Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Escort customers and visitors and remain alert and mobile while supporting safety, cleanliness, compliance, and guest flow.
Report and respond promptly to any safety, security, or compliance incidents.
Assist with emergency procedures, including fire, evacuation, or weather response.
Conduct visual inspections and checks per SOPs to maintain a secure environment.
Cross-Functional Collaboration
Foster strong relationships and mutual trust with store teams, leadership, and customers.
Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
Support training of new APS team members to model warm, professional, and compliant behavior.
Other duties as assigned.
Qualifications
At least one year of customer-facing or concierge experience strongly preferred.
Familiarity with POS systems and/or compliance technology preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
Schedule availability including mornings, days, nights, and weekends to meet business needs.
Reliable, responsible attendance.
Background checks including state cannabis employment requirements.
Valid driver’s license or state ID.
21 years or older and compliant with state cannabis employment requirements.
Compliance with all legal or company regulations for working in the cannabis industry.
Our Commitment to Equity
Equal opportunity employer. We value diversity and inclusion in our workforce and aim to reflect the communities we serve.
#J-18808-Ljbffr