Starlink Enterprise Account Manager, Cellular Backhaul
SPACE EXPLORATION TECHNOLOGIES CORP, Redmond, Washington, United States, 98052
Overview
Redmond, WA Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink. Responsibilities
Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. Support, closely manage, and learn from cellular backhaul customers (i.e. mobile network operators). Define, standardize, and streamline processes, enabling these custom solutions to scale across the business. Deliver impeccable customer service, including efficient acknowledgement and resolution of issues. Build relationships to identify requirements and manage expectations. Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business. Retain and grow the value of accounts in both hardware and service revenue. Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and communicating readiness levels, requirements, schedules and risks. Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount. Basic Qualifications
Bachelor's degree in engineering or business; OR high school diploma/equivalency with 10+ years of professional business development, operations, engineering, or account management experience. 5+ years of consulting or project management experience. 3+ years of experience in a customer-facing role. 1+ years of experience in account management, sales, or other business functions within telecommunications or network operator industries (e.g., cellular providers, ISPs, or wireless transport). Preferred Skills and Experience
Proven track record working with major telecommunications players with a focus on cellular backhaul solutions, networking technologies (e.g., Layer 2/3 protocols), fiber alternatives, satellite integrations, or wireless transport applications. Experience managing multiple projects and delivering under tight time and resource constraints. Excellent problem-solving and sleuthing skills, going beyond the apparent and available answer. Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g., satellites, ground network, user terminals). Demonstrated ability to turn customer feedback into actionable, smart improvements. Excellent written and verbal communication skills, including ability to craft and present professional presentations. Excellent empathy, active listening, and resiliency skills. Ability to read contract documents and discern requirements and deliverables. Additional Requirements
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts. Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings. This is NOT a remote position and would require relocation if not local to the Redmond, WA or Hawthorne, CA area. Compensation and Benefits
Pay range: Enterprise Account Manager: $110,000.00 - $150,000.00 per year. Your actual level and base salary will be determined on a case-by-case basis based on job-related knowledge and skills, education, and experience. Base salary is part of a total rewards package including potential long-term incentives (company stock or stock options), discretionary bonuses, Employee Stock Purchase Plan, medical, vision, dental coverage, 401(k), disability, life insurance, paid parental leave, and various other discounts and perks. There may be 3 weeks of paid vacation and 10+ paid holidays per year. Employees in Washington accrue paid sick time in compliance with state and federal law. Company shuttles are offered to SpaceX Redmond office location. EEO and Legal Notices
SpaceX is an Equal Opportunity Employer; employment is based on merit, competence and qualifications and not on race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status. To conform to U.S. Government export regulations, including ITAR, applicants must be a U.S. citizen or national, or otherwise eligible to obtain required authorizations from the U.S. Department of State. Learn more about ITAR here.
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Redmond, WA Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink. Responsibilities
Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. Support, closely manage, and learn from cellular backhaul customers (i.e. mobile network operators). Define, standardize, and streamline processes, enabling these custom solutions to scale across the business. Deliver impeccable customer service, including efficient acknowledgement and resolution of issues. Build relationships to identify requirements and manage expectations. Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business. Retain and grow the value of accounts in both hardware and service revenue. Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and communicating readiness levels, requirements, schedules and risks. Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount. Basic Qualifications
Bachelor's degree in engineering or business; OR high school diploma/equivalency with 10+ years of professional business development, operations, engineering, or account management experience. 5+ years of consulting or project management experience. 3+ years of experience in a customer-facing role. 1+ years of experience in account management, sales, or other business functions within telecommunications or network operator industries (e.g., cellular providers, ISPs, or wireless transport). Preferred Skills and Experience
Proven track record working with major telecommunications players with a focus on cellular backhaul solutions, networking technologies (e.g., Layer 2/3 protocols), fiber alternatives, satellite integrations, or wireless transport applications. Experience managing multiple projects and delivering under tight time and resource constraints. Excellent problem-solving and sleuthing skills, going beyond the apparent and available answer. Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g., satellites, ground network, user terminals). Demonstrated ability to turn customer feedback into actionable, smart improvements. Excellent written and verbal communication skills, including ability to craft and present professional presentations. Excellent empathy, active listening, and resiliency skills. Ability to read contract documents and discern requirements and deliverables. Additional Requirements
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts. Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings. This is NOT a remote position and would require relocation if not local to the Redmond, WA or Hawthorne, CA area. Compensation and Benefits
Pay range: Enterprise Account Manager: $110,000.00 - $150,000.00 per year. Your actual level and base salary will be determined on a case-by-case basis based on job-related knowledge and skills, education, and experience. Base salary is part of a total rewards package including potential long-term incentives (company stock or stock options), discretionary bonuses, Employee Stock Purchase Plan, medical, vision, dental coverage, 401(k), disability, life insurance, paid parental leave, and various other discounts and perks. There may be 3 weeks of paid vacation and 10+ paid holidays per year. Employees in Washington accrue paid sick time in compliance with state and federal law. Company shuttles are offered to SpaceX Redmond office location. EEO and Legal Notices
SpaceX is an Equal Opportunity Employer; employment is based on merit, competence and qualifications and not on race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status. To conform to U.S. Government export regulations, including ITAR, applicants must be a U.S. citizen or national, or otherwise eligible to obtain required authorizations from the U.S. Department of State. Learn more about ITAR here.
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