Starlink Enterprise Account Lead, Europe
SPACE EXPLORATION TECHNOLOGIES CORP, Redmond, Washington, United States, 98052
STARLINK ENTERPRISE ACCOUNT LEAD, EUROPE
Location: Redmond, WA
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long‑term success.
RESPONSIBILITIES
Serve as a primary point of contact for a portfolio of enterprise customers and resellers across Europe, owning account support and operational follow‑through from contract signature through successful onboarding and lifecycle management
Build productive and professional relationships with partners, helping navigate complex regulatory, invoicing, and logistical environments unique to the European market
Deliver exceptional customer service by proactively identifying and resolving issues related to shipments, invoicing, service activation, and ongoing operations
Manage internal processes and updates across multiple stakeholders, ensuring effective communication and prioritization of customer needs
Monitor and support the operational health of assigned accounts, including product and service satisfaction, timely collections, and regulatory compliance
Translate customer feedback and recurring challenges into clear recommendations for tooling or process improvements
Execute key account management tasks with growing autonomy, while maintaining high accuracy and responsiveness to tactical guidance
Support development of European market‑specific playbooks, workflows, and enablement materials as part of a broader team effort to scale the business in the region
BASIC QUALIFICATIONS
Bachelor’s degree in business, engineering, or related field; OR high school diploma/equivalency certificate and 2+ years of professional experience
1+ year of experience in a customer‑facing, consulting, or project management role
PREFERRED SKILLS AND EXPERIENCE
Strong written and verbal communication skills in English; additional European language skills a plus
Experience managing multiple projects and priorities in a high‑growth, cross‑functional environment
Prior experience supporting partners, distributors, or resellers by managing multiple projects and delivering under tight time and resource constraints
High attention to detail and ability to communicate effectively with both technical and non‑technical stakeholders
Comfortable working with internal systems and tools to document, track, and execute operational tasks
Demonstrated ability to manage through ambiguity and propose pragmatic solutions
Strong empathy, ownership mindset, and desire to contribute to a growing global team
ADDITIONAL REQUIREMENTS
Availability and willingness to travel as needed across Europe to customer sites and internal meetings
Must be available to work extended hours and/or weekends as needed to support time‑sensitive operations.
Must meet U.S. Government export regulations (U.S. citizen, lawful permanent resident, or eligible to obtain required authorizations)
COMPENSATION AND BENEFITS Pay range:
Starlink Enterprise Account Lead: $90,000.00 - $125,000.00 per year
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long‑term incentives (company stock, stock options, or long‑term cash awards), discretionary bonuses, and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. Comprehensive medical, vision, and dental coverage, 401(k) retirement plan, short and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks are also provided. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for round‑trip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
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Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long‑term success.
RESPONSIBILITIES
Serve as a primary point of contact for a portfolio of enterprise customers and resellers across Europe, owning account support and operational follow‑through from contract signature through successful onboarding and lifecycle management
Build productive and professional relationships with partners, helping navigate complex regulatory, invoicing, and logistical environments unique to the European market
Deliver exceptional customer service by proactively identifying and resolving issues related to shipments, invoicing, service activation, and ongoing operations
Manage internal processes and updates across multiple stakeholders, ensuring effective communication and prioritization of customer needs
Monitor and support the operational health of assigned accounts, including product and service satisfaction, timely collections, and regulatory compliance
Translate customer feedback and recurring challenges into clear recommendations for tooling or process improvements
Execute key account management tasks with growing autonomy, while maintaining high accuracy and responsiveness to tactical guidance
Support development of European market‑specific playbooks, workflows, and enablement materials as part of a broader team effort to scale the business in the region
BASIC QUALIFICATIONS
Bachelor’s degree in business, engineering, or related field; OR high school diploma/equivalency certificate and 2+ years of professional experience
1+ year of experience in a customer‑facing, consulting, or project management role
PREFERRED SKILLS AND EXPERIENCE
Strong written and verbal communication skills in English; additional European language skills a plus
Experience managing multiple projects and priorities in a high‑growth, cross‑functional environment
Prior experience supporting partners, distributors, or resellers by managing multiple projects and delivering under tight time and resource constraints
High attention to detail and ability to communicate effectively with both technical and non‑technical stakeholders
Comfortable working with internal systems and tools to document, track, and execute operational tasks
Demonstrated ability to manage through ambiguity and propose pragmatic solutions
Strong empathy, ownership mindset, and desire to contribute to a growing global team
ADDITIONAL REQUIREMENTS
Availability and willingness to travel as needed across Europe to customer sites and internal meetings
Must be available to work extended hours and/or weekends as needed to support time‑sensitive operations.
Must meet U.S. Government export regulations (U.S. citizen, lawful permanent resident, or eligible to obtain required authorizations)
COMPENSATION AND BENEFITS Pay range:
Starlink Enterprise Account Lead: $90,000.00 - $125,000.00 per year
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long‑term incentives (company stock, stock options, or long‑term cash awards), discretionary bonuses, and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. Comprehensive medical, vision, and dental coverage, 401(k) retirement plan, short and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks are also provided. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for round‑trip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
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