Inside Sales Coordinator (ESI)-Kansas
Job Dimensions: Job Summary: Depending on level of experience, under general to minimal supervision, reviews purchase orders, ensures sales orders conform to purchase orders, engineering specifications, and quality standards; provides prices and delivery date in response to phone and email inquiries; and performs related duties as required. Reports to: Department Supervisor Examples of Duties and Responsibilities: Handles customer phone inquiries regarding product price and delivery, oral, and written orders; Provide quotation and ordering assistance to customers and sales representatives; Working closely with all manufacturers the company represents; Obtains technical information from our manufacturer's websites and web portals; Reviews purchase orders for price and other requirements; Requests new and revised engineering drawing specifications as necessary; Expedites existing orders and updates delivery information; Interacts with other departments such as Engineering, Production Control and Purchasing regarding the status of customer orders; Handles phone inquiries from other internal offices regarding pricing and delivery; Provides requested catalogs and product specifications; Assists other internal personnel with information related to special shipping documents; and Sets up sales order files; Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations. Qualifications Guidelines: Any combination equivalent of, but not limited to, the following: Experience/Training/Education: Minimum 2+ years' experience and training in computer order entry, inside sales practices and procedures, preferably within a manufacturing environment; considerable telephone sales and order entry experience. Familiarity and experience working with ERP systems such as SyteLine and cloud-based document sharing systems, such as SharePoint. Experience in related customer fields may be required. Typing skills of 35-50+ wpm required. High School Diploma or equivalent required. Knowledge/Skills/Abilities: Skilled in operation of computer hardware, office equipment and software applications functions involving sales and order entry work; Ability to prioritize tasks and manage time efficiently; Ability to read and understand schematics, engineering drawings, bills of materials, and test reports; Ability to read and interpret purchase orders and product specifications; Ability to communicate and work cooperatively with others including co-workers and customers; Ability to understand and follow instructions; and Ability to organize and complete assigned work as scheduled. Physical Requirements: Must be able to occasionally lift, move, and carry literature, materials, pilot controls and small valves weighing 50 pounds or less; Able to perform data input for extended periods of time; Ability to operate office equipment such as computers, printers, filing cabinets, photocopiers and other office equipment, as applicable; Most work tasks are performed indoors where temperature is moderate and controlled by office environment systems; Ability to work (sit and/or stand) at a desk for majority of the workday; walking and/or standing may be required for the remainder of the workday. Length of time performing these physical requirements may vary from day to day and task to task; Requires grasping, writing, sitting, standing, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual acuity; and Ability to perform essential functions of the job, as defined; Reasonable accommodations provided upon request. Special Requirements: Possession of valid Driver License, and; Acceptable driving record.
Job Dimensions: Job Summary: Depending on level of experience, under general to minimal supervision, reviews purchase orders, ensures sales orders conform to purchase orders, engineering specifications, and quality standards; provides prices and delivery date in response to phone and email inquiries; and performs related duties as required. Reports to: Department Supervisor Examples of Duties and Responsibilities: Handles customer phone inquiries regarding product price and delivery, oral, and written orders; Provide quotation and ordering assistance to customers and sales representatives; Working closely with all manufacturers the company represents; Obtains technical information from our manufacturer's websites and web portals; Reviews purchase orders for price and other requirements; Requests new and revised engineering drawing specifications as necessary; Expedites existing orders and updates delivery information; Interacts with other departments such as Engineering, Production Control and Purchasing regarding the status of customer orders; Handles phone inquiries from other internal offices regarding pricing and delivery; Provides requested catalogs and product specifications; Assists other internal personnel with information related to special shipping documents; and Sets up sales order files; Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations. Qualifications Guidelines: Any combination equivalent of, but not limited to, the following: Experience/Training/Education: Minimum 2+ years' experience and training in computer order entry, inside sales practices and procedures, preferably within a manufacturing environment; considerable telephone sales and order entry experience. Familiarity and experience working with ERP systems such as SyteLine and cloud-based document sharing systems, such as SharePoint. Experience in related customer fields may be required. Typing skills of 35-50+ wpm required. High School Diploma or equivalent required. Knowledge/Skills/Abilities: Skilled in operation of computer hardware, office equipment and software applications functions involving sales and order entry work; Ability to prioritize tasks and manage time efficiently; Ability to read and understand schematics, engineering drawings, bills of materials, and test reports; Ability to read and interpret purchase orders and product specifications; Ability to communicate and work cooperatively with others including co-workers and customers; Ability to understand and follow instructions; and Ability to organize and complete assigned work as scheduled. Physical Requirements: Must be able to occasionally lift, move, and carry literature, materials, pilot controls and small valves weighing 50 pounds or less; Able to perform data input for extended periods of time; Ability to operate office equipment such as computers, printers, filing cabinets, photocopiers and other office equipment, as applicable; Most work tasks are performed indoors where temperature is moderate and controlled by office environment systems; Ability to work (sit and/or stand) at a desk for majority of the workday; walking and/or standing may be required for the remainder of the workday. Length of time performing these physical requirements may vary from day to day and task to task; Requires grasping, writing, sitting, standing, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual acuity; and Ability to perform essential functions of the job, as defined; Reasonable accommodations provided upon request. Special Requirements: Possession of valid Driver License, and; Acceptable driving record.