and the job listing Expires on March 7, 2026
Full-Time Job Accounting, Data Analytics, Economics & Finance
Job Title:
Senior Loan Servicing Administrator
Status
Non-Exempt Department:
Loan Servicing Reports To:
Loan Servicing Primary Purpose of the JOB
The Senior Loan Servicing Administrator is responsible for ensuring accurate and timely processing of all loan-related transactions once the loan is boarded to the Core system. They are the subject matter experts to provide support to borrowers as well as branch and operations center staff. They onboard and train new department staff and act as mentor to all junior staff members while also providing back-up to the Loan Servicing Manager. Responsibilities
Prepare and deliver annual escrow analysis statements on all escrow loans to ensure regulatory compliance. Review annual escrow analysis to confidently respond to all customer inquiries. Track non-escrow delinquent real estate taxes and report findings. Track and disburse all Escrow items including Insurance and Taxes Develop and maintain contact with delinquent borrowers with FNMA loans. Offer workout options when appropriate, ensuring all required documentation is received prior. Maintain monthly delinquency reporting on all FNMA loans and provide annual summary. Ensure FNMA balances are reconciled and disbursed daily, and all exception reports are reviewed and processed Ensure bank is compliant with all Flood regulations. Maintain consistent flood data between flood vendors and bank Core through regular reporting and reconciliation. Ensure bank is compliant with all PMI regulations. Montior PMI to ensure removal is processed in a timely manner. Report delinquent loans to PMI providers. Update loans with bankruptcy information including code changes, reporting changes, and payment processing. Download and reconcile MERs reporting weekly to ensure certification isn’t lost. Prepare specialized reports, including monthly new loan report, which is presented to the Board of Directors, monthly SBA 1502 reporting, daily FNMA (“Fannie Mae”) balancing, MERS (“Mortgage Electronic Registration System”) reporting. Resolve complex issues and lead special projects as delegated by the Loan Servicing Manager. Develop and maintain a courteous and professional relationship with colleagues while maintaining timely and prompt daily attendance. Backup to LS Administrator duties
Ensure all new loans are boarded to the bank’s Core. Protect First State Bank’s loan interests by ensuring collateral is correctly secured at the time of boarding (UCC’s are filed, Titles have Liens, Mortgage and Final Title Policies are perfected, and Collateral has insurance) Ensure all loan payments are posted the day they are received. Research and resolve escalated borrower concerns within pre-defined SLA’s. Research and respond to all “Notice of Errors” and “Request for information” ensuring The Bank is always within regulatory requirements. Process loan maintenance requests while ensuring each request has proper requesting authority. Accurate and timely process loan payoffs. Prepare discharges and termination statements. Prepare and deliver monthly reports. Other DUTIES
Other duties as assigned. Required Experience/SKILLS
Three to five years related job experience. Good working knowledge of the bank’s core system Previous loan servicing experience required. Familiarity with commercial loans preferred, including SBA loans. Ability to work independently. Ability to organize and manage multiple priorities so projects are completed in a timely manner, particularly month-end and quarter-end deadlines. Good attention to detail and confident ability to make decisions. Working knowledge of Excel, Word, and Outlook. Ability to work with the bank’s General Ledger accounts. Required EDUCATION
High school diploma or equivalency (GED) Working CONDITIONS
Office environment with little exposure to physical hazards or conditions Occasional same day travel between branches using personal vehicle. Ability to enter data into a computer and work with computer programs: Microsoft Word and Excel Ability to stand and/or sit for long periods of time Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time Ability to use fingers and hands to answer telephone repeatedly Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and its Customer Identification Program. Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to and including termination. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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Senior Loan Servicing Administrator
Status
Non-Exempt Department:
Loan Servicing Reports To:
Loan Servicing Primary Purpose of the JOB
The Senior Loan Servicing Administrator is responsible for ensuring accurate and timely processing of all loan-related transactions once the loan is boarded to the Core system. They are the subject matter experts to provide support to borrowers as well as branch and operations center staff. They onboard and train new department staff and act as mentor to all junior staff members while also providing back-up to the Loan Servicing Manager. Responsibilities
Prepare and deliver annual escrow analysis statements on all escrow loans to ensure regulatory compliance. Review annual escrow analysis to confidently respond to all customer inquiries. Track non-escrow delinquent real estate taxes and report findings. Track and disburse all Escrow items including Insurance and Taxes Develop and maintain contact with delinquent borrowers with FNMA loans. Offer workout options when appropriate, ensuring all required documentation is received prior. Maintain monthly delinquency reporting on all FNMA loans and provide annual summary. Ensure FNMA balances are reconciled and disbursed daily, and all exception reports are reviewed and processed Ensure bank is compliant with all Flood regulations. Maintain consistent flood data between flood vendors and bank Core through regular reporting and reconciliation. Ensure bank is compliant with all PMI regulations. Montior PMI to ensure removal is processed in a timely manner. Report delinquent loans to PMI providers. Update loans with bankruptcy information including code changes, reporting changes, and payment processing. Download and reconcile MERs reporting weekly to ensure certification isn’t lost. Prepare specialized reports, including monthly new loan report, which is presented to the Board of Directors, monthly SBA 1502 reporting, daily FNMA (“Fannie Mae”) balancing, MERS (“Mortgage Electronic Registration System”) reporting. Resolve complex issues and lead special projects as delegated by the Loan Servicing Manager. Develop and maintain a courteous and professional relationship with colleagues while maintaining timely and prompt daily attendance. Backup to LS Administrator duties
Ensure all new loans are boarded to the bank’s Core. Protect First State Bank’s loan interests by ensuring collateral is correctly secured at the time of boarding (UCC’s are filed, Titles have Liens, Mortgage and Final Title Policies are perfected, and Collateral has insurance) Ensure all loan payments are posted the day they are received. Research and resolve escalated borrower concerns within pre-defined SLA’s. Research and respond to all “Notice of Errors” and “Request for information” ensuring The Bank is always within regulatory requirements. Process loan maintenance requests while ensuring each request has proper requesting authority. Accurate and timely process loan payoffs. Prepare discharges and termination statements. Prepare and deliver monthly reports. Other DUTIES
Other duties as assigned. Required Experience/SKILLS
Three to five years related job experience. Good working knowledge of the bank’s core system Previous loan servicing experience required. Familiarity with commercial loans preferred, including SBA loans. Ability to work independently. Ability to organize and manage multiple priorities so projects are completed in a timely manner, particularly month-end and quarter-end deadlines. Good attention to detail and confident ability to make decisions. Working knowledge of Excel, Word, and Outlook. Ability to work with the bank’s General Ledger accounts. Required EDUCATION
High school diploma or equivalency (GED) Working CONDITIONS
Office environment with little exposure to physical hazards or conditions Occasional same day travel between branches using personal vehicle. Ability to enter data into a computer and work with computer programs: Microsoft Word and Excel Ability to stand and/or sit for long periods of time Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time Ability to use fingers and hands to answer telephone repeatedly Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and its Customer Identification Program. Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to and including termination. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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