Call Center Representative

Position: Customer Service Representative Duration: 5+ months Tentative Start Date: March 02nd, 2026 Pay rate: $20/hour on W2 Schedule: Must be available for any 8-hour shift between 7 am and 7 pm. Strict adherence to attendance and performance metrics is required. Job Description: Process Description: Provider Network Skills Description: Must have a minimum of 6 months of recent high-volume inbound contact center experience. Roles and responsibilities: This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous, and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains the strict required attendance and performance metrics.

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