Customer Service Representative
Community Choice Financial Family of Brands, Springfield, Ohio, United States, 45502
Overview
Customer Service Representative (CSR) at CheckSmart in Springfield, OH. You’ll help people in the community access the financial solutions they need—right when they need it the most. In a fast-paced environment, you’ll build connections with our diverse customer base and process transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders started in this entry-level role, and you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on.
Your Opportunity
Customer Service Representative (CSR) at CheckSmart, Springfield, OH. You’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. You’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation & Benefits
The hourly wage for the position ranges from $14.00-$17.25 per hour. The hourly rate is just one element of our Total Compensation package.
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options (including telemedicine and spending accounts such as HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Basic and Enhanced voluntary benefits (dental, vision, disability, life, accident, critical illness, and more).
Employee Assistance Program with mental health resources and life coaching.
Discounts through a nationwide and local retailer marketplace.
Paid time off starting at 12 days in the first year.
Relaxed, business casual dress code (jeans and sneakers allowed).
What You’ll Do — Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services to maximize customer success.
Enter and maintain customer information in a POS system with precision.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events.
Maintain store appearance and cleanliness to enhance customer experience.
Follow office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed.
Uphold compliance with company policies and applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule is at least 40 hours per week.
Store hours and minimum hours may change by brand at the Company’s discretion. Speak with your recruiter for up-to-date requirements.
What We’re Looking For — Qualifications And Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and accurate data entry.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required in accordance with applicable law.
Ability to meet physical demands, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls (e.g., keyboard).
Nice to Haves — Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Cash handling and cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for some locations.
Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensation).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands across more than 1,500 stores serving 24 states and online product offerings in 20 states. We are committed to helping people access the short-term financial services they need when they need them.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities are intended to illustrate the minimal standards required to perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
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Customer Service Representative (CSR) at CheckSmart in Springfield, OH. You’ll help people in the community access the financial solutions they need—right when they need it the most. In a fast-paced environment, you’ll build connections with our diverse customer base and process transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders started in this entry-level role, and you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on.
Your Opportunity
Customer Service Representative (CSR) at CheckSmart, Springfield, OH. You’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. You’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation & Benefits
The hourly wage for the position ranges from $14.00-$17.25 per hour. The hourly rate is just one element of our Total Compensation package.
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options (including telemedicine and spending accounts such as HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Basic and Enhanced voluntary benefits (dental, vision, disability, life, accident, critical illness, and more).
Employee Assistance Program with mental health resources and life coaching.
Discounts through a nationwide and local retailer marketplace.
Paid time off starting at 12 days in the first year.
Relaxed, business casual dress code (jeans and sneakers allowed).
What You’ll Do — Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services to maximize customer success.
Enter and maintain customer information in a POS system with precision.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events.
Maintain store appearance and cleanliness to enhance customer experience.
Follow office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed.
Uphold compliance with company policies and applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule is at least 40 hours per week.
Store hours and minimum hours may change by brand at the Company’s discretion. Speak with your recruiter for up-to-date requirements.
What We’re Looking For — Qualifications And Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and accurate data entry.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required in accordance with applicable law.
Ability to meet physical demands, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls (e.g., keyboard).
Nice to Haves — Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Cash handling and cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for some locations.
Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensation).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands across more than 1,500 stores serving 24 states and online product offerings in 20 states. We are committed to helping people access the short-term financial services they need when they need them.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities are intended to illustrate the minimal standards required to perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
#J-18808-Ljbffr