Customer Service Representative
Community Choice Financial Family of Brands, Columbus, Ohio, United States, 43224
Overview
Customer Service Representative CheckSmart – Columbus, OH As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on.
Your Opportunity
–
Customer Service Representative CheckSmart – Columbus, OH
Responsibilities and opportunities to contribute include helping customers access financial solutions, building relationships, and processing transactions to support in-store experiences. This entry-level position offers hands-on training and development to foster long-term career growth within our company.
What We Offer – Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities at any of our eleven brands across the country. Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Basic and Enhanced voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance). Free access to mental health resources and life coaching via our Employee Assistance Program. Discount marketplace with exclusive savings. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code (jeans and sneakers allowed). Benefits subject to change and plan terms; consult governing plan documents for details.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services to fit customers’ lifestyles and maximize success. Enter and maintain customer information with precision in a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside of the office when applicable (on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events. Maintain store appearance and cleanliness to enhance customer experience. Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies, procedures, and all applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards. Accept additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week). Store hours and minimum hour requirements may vary by brand; discuss with your recruiter for the latest requirements.
What We’re Looking For – Qualifications And Skills
High school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and data-entry accuracy. Proficiency with phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required; results considered in accordance with applicable law. Ability to meet physical demands, including standing up to 90% of the time, moving up to 25 pounds, and occasional outdoor movement; operating keyboard and other controls.
Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, and as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online offerings in 20 states. We are committed to helping people access the short-term financial services they need when they need them.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions may be assigned as deemed appropriate. Requirements, skills, and abilities are illustrative of the minimal standards required.
The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official emails will come from the domains @ccfi.com. In-store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
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Customer Service Representative CheckSmart – Columbus, OH As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on.
Your Opportunity
–
Customer Service Representative CheckSmart – Columbus, OH
Responsibilities and opportunities to contribute include helping customers access financial solutions, building relationships, and processing transactions to support in-store experiences. This entry-level position offers hands-on training and development to foster long-term career growth within our company.
What We Offer – Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities at any of our eleven brands across the country. Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Basic and Enhanced voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance). Free access to mental health resources and life coaching via our Employee Assistance Program. Discount marketplace with exclusive savings. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code (jeans and sneakers allowed). Benefits subject to change and plan terms; consult governing plan documents for details.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services to fit customers’ lifestyles and maximize success. Enter and maintain customer information with precision in a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside of the office when applicable (on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events. Maintain store appearance and cleanliness to enhance customer experience. Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies, procedures, and all applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards. Accept additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week). Store hours and minimum hour requirements may vary by brand; discuss with your recruiter for the latest requirements.
What We’re Looking For – Qualifications And Skills
High school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and data-entry accuracy. Proficiency with phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required; results considered in accordance with applicable law. Ability to meet physical demands, including standing up to 90% of the time, moving up to 25 pounds, and occasional outdoor movement; operating keyboard and other controls.
Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, and as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online offerings in 20 states. We are committed to helping people access the short-term financial services they need when they need them.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions may be assigned as deemed appropriate. Requirements, skills, and abilities are illustrative of the minimal standards required.
The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official emails will come from the domains @ccfi.com. In-store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
#J-18808-Ljbffr