Customer Service Representative
Cynet systems Inc, Melvindale, Michigan, United States, 48122
Job Description
Responsibilities
Assists customers telephonically and non-telephonically with service and support issues. Respects department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores to increase customer satisfaction and retention. Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met to meet and exceed customer and Client Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. Preferred Qualifications
Previous experience in a telephonic or personal customer contact position. Client Retail store/field experience. Skills
Must be able to operate a computer efficiently. Strong communication skills. Must be detail oriented. Incoming/Outgoing phone calls mandatory, must be a people person. Attributes/Qualifications
Multitasker. Customer Service and/or Optical Experience is desirable. Experience with Excel (Able to create sheet or formulas?). DVI knowledge highly valued (Software used for ordering/Job look up). Must have High School Diploma or G.E.D minimum.
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Responsibilities
Assists customers telephonically and non-telephonically with service and support issues. Respects department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores to increase customer satisfaction and retention. Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met to meet and exceed customer and Client Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. Preferred Qualifications
Previous experience in a telephonic or personal customer contact position. Client Retail store/field experience. Skills
Must be able to operate a computer efficiently. Strong communication skills. Must be detail oriented. Incoming/Outgoing phone calls mandatory, must be a people person. Attributes/Qualifications
Multitasker. Customer Service and/or Optical Experience is desirable. Experience with Excel (Able to create sheet or formulas?). DVI knowledge highly valued (Software used for ordering/Job look up). Must have High School Diploma or G.E.D minimum.
#J-18808-Ljbffr