Sales and Service Technician
Bridgestone Retail Operations, LLC, Southington, Connecticut, us, 06489
Sales and Service Technician
Bridgestone Retail Operations, LLC
Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Wherever you serve, you represent the Bridgestone name as a valued teammate and contribute to our mission to serve society with superior quality. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages and a 401(k) plan for full‑time and part‑time employees. We champion diversity and inclusion, supporting each teammate to bring their whole self to work.
Job Category Retail
Position Summary The retail Sales and Service Technician (SST) is a hybrid role that serves the customer through assessment and recommendation of products and/or services, performs entry‑level vehicle services, and ensures customer satisfaction. The role is designed as a pipeline for future career growth within Firestone Complete Auto Care, integrating customer interaction with basic vehicle service tasks.
Pay Range: $17.83 – $26.68
Responsibilities
Customer service, sales, and customer issue resolution – 75%
Basic vehicle service tasks (oil, tires, fluids) – 25%
Store operations including opening/closing, inventory, and displays as needed
Potentially assist Manager or act as Manager‑On‑Duty to support development
Learn all aspects of store operations and flex between front and back‑shop tasks
Minimum Qualifications
High School Diploma or equivalent
Valid automobile driver’s license
Customer service orientation and growth mindset
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems
Preferred Qualifications
2‑year degree or non‑traditional education through a training program, certification, or other exhibit of the growth mindset
Previous consumer retail sales experience
Previous automotive experience is a plus
Previous managerial/supervisory experience is a plus
Our Crew Knows Benefits
Medical, Dental and Vision – Starting day 1 for all teammates
Paid vacation and holidays
On‑the‑job training and company‑funded ASE certifications
Flexible work schedule
401(k) match
On‑demand pay (daily pay) program available
Our Values Give Back to You
Professional Development – resources to help you level up at any career stage
Community Involvement – pride in supporting local communities
Integrity & Teamwork – driving to do things right, always, together
What We Offer
A supportive and engaging onboarding experience to ensure a smooth transition
The opportunity to develop and grow through training and regular mentorship
Corporate Social Responsibility activities
A truly global, dynamic and challenging work environment
Agility and work/life effectiveness and your long‑term well‑being
A diverse and inclusive team
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status or any other characteristic protected by federal, state or local law.
If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Wherever you serve, you represent the Bridgestone name as a valued teammate and contribute to our mission to serve society with superior quality. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages and a 401(k) plan for full‑time and part‑time employees. We champion diversity and inclusion, supporting each teammate to bring their whole self to work.
Job Category Retail
Position Summary The retail Sales and Service Technician (SST) is a hybrid role that serves the customer through assessment and recommendation of products and/or services, performs entry‑level vehicle services, and ensures customer satisfaction. The role is designed as a pipeline for future career growth within Firestone Complete Auto Care, integrating customer interaction with basic vehicle service tasks.
Pay Range: $17.83 – $26.68
Responsibilities
Customer service, sales, and customer issue resolution – 75%
Basic vehicle service tasks (oil, tires, fluids) – 25%
Store operations including opening/closing, inventory, and displays as needed
Potentially assist Manager or act as Manager‑On‑Duty to support development
Learn all aspects of store operations and flex between front and back‑shop tasks
Minimum Qualifications
High School Diploma or equivalent
Valid automobile driver’s license
Customer service orientation and growth mindset
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems
Preferred Qualifications
2‑year degree or non‑traditional education through a training program, certification, or other exhibit of the growth mindset
Previous consumer retail sales experience
Previous automotive experience is a plus
Previous managerial/supervisory experience is a plus
Our Crew Knows Benefits
Medical, Dental and Vision – Starting day 1 for all teammates
Paid vacation and holidays
On‑the‑job training and company‑funded ASE certifications
Flexible work schedule
401(k) match
On‑demand pay (daily pay) program available
Our Values Give Back to You
Professional Development – resources to help you level up at any career stage
Community Involvement – pride in supporting local communities
Integrity & Teamwork – driving to do things right, always, together
What We Offer
A supportive and engaging onboarding experience to ensure a smooth transition
The opportunity to develop and grow through training and regular mentorship
Corporate Social Responsibility activities
A truly global, dynamic and challenging work environment
Agility and work/life effectiveness and your long‑term well‑being
A diverse and inclusive team
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status or any other characteristic protected by federal, state or local law.
If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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