Overview
Perform a variety of administrative and clerical duties involved in the delivery of employee benefits to University and Health System personnel. The position requires the application of HR policies in the areas of HR, pay and benefits and is responsible for providing customer service response to inquiries and escalated issues. In addition the Benefits Specialist will provide special project support (e.g. open enrollment) in coordination with the Benefits Administration & Communication Manager and will also provide support to the Human Resource Information Center (HRIC) data management team on complex benefits transactions as needed. Responsibilities
Act as a customer service consultant handling more complex issues requiring specialized benefits knowledge, escalating cases to a Benefits Analyst when appropriate. Assist employees in the completion of all necessary forms to enroll in or make changes to Duke benefit programs. Perform benefits administration activities to support core transaction processing including, but not limited to health and welfare benefits enrollment, retirement, and educational benefits. Identify communication and operational issues arising during day to day administration activities / contact with customers and propose solutions to the HRIC Manager and the Benefits Administration and Communications Manager as appropriate. Assist with group presentations explaining details of specified benefit programs for new hire orientation along with other educational initiatives. Provide technical support and guidance to HRIC staff, sharing technical and legislative knowledge to ensure staff are up to date. Seek to continuously develop and improve levels of knowledge and expertise, coordinating with the Benefits Administration & Communication Manager for training as required. Make recommendations for process improvements to continuously improve efficiency and customer service. Provide support to Benefits Manager and Plan Managers for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed. Primarily supports voluntary benefits such as life and disability insurance and Kiel program. Qualifications
Education: B.A. from an accredited institution preferably in Human Resource Management or a related field. Practical and extensive experience will be considered in lieu of a degree. Experience: 1-2 years experience in employee benefits / HR. Proficient in computer software and latest electronic office technology, or an equivalent combination of relevant education and/or experience. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $26.64 to USD $42.66. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Note: The above statements describe the general nature and level of work being performed by individuals assigned to this classification.
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Perform a variety of administrative and clerical duties involved in the delivery of employee benefits to University and Health System personnel. The position requires the application of HR policies in the areas of HR, pay and benefits and is responsible for providing customer service response to inquiries and escalated issues. In addition the Benefits Specialist will provide special project support (e.g. open enrollment) in coordination with the Benefits Administration & Communication Manager and will also provide support to the Human Resource Information Center (HRIC) data management team on complex benefits transactions as needed. Responsibilities
Act as a customer service consultant handling more complex issues requiring specialized benefits knowledge, escalating cases to a Benefits Analyst when appropriate. Assist employees in the completion of all necessary forms to enroll in or make changes to Duke benefit programs. Perform benefits administration activities to support core transaction processing including, but not limited to health and welfare benefits enrollment, retirement, and educational benefits. Identify communication and operational issues arising during day to day administration activities / contact with customers and propose solutions to the HRIC Manager and the Benefits Administration and Communications Manager as appropriate. Assist with group presentations explaining details of specified benefit programs for new hire orientation along with other educational initiatives. Provide technical support and guidance to HRIC staff, sharing technical and legislative knowledge to ensure staff are up to date. Seek to continuously develop and improve levels of knowledge and expertise, coordinating with the Benefits Administration & Communication Manager for training as required. Make recommendations for process improvements to continuously improve efficiency and customer service. Provide support to Benefits Manager and Plan Managers for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed. Primarily supports voluntary benefits such as life and disability insurance and Kiel program. Qualifications
Education: B.A. from an accredited institution preferably in Human Resource Management or a related field. Practical and extensive experience will be considered in lieu of a degree. Experience: 1-2 years experience in employee benefits / HR. Proficient in computer software and latest electronic office technology, or an equivalent combination of relevant education and/or experience. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $26.64 to USD $42.66. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Note: The above statements describe the general nature and level of work being performed by individuals assigned to this classification.
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