About The Role
We’re looking for a dynamic Account Manager to manage and grow a portfolio of Mid-Market customers in North America. You’ll be responsible for driving revenue growth through renewals, upsells, and cross-sells by becoming a strategic partner to your customers. You will collaborate closely with Customer Success, Product, Marketing, and Pre-Sales teams to ensure customers realize the full value of CleverTap. This is a hybrid position, with the expectation of being in the San Francisco office at least 2 times per week.
Key Responsibilities
Own the Relationship: Build trusted, long-term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention.
Drive Growth: Identify opportunities for account expansion through additional modules, channels (Push, Email, WhatsApp), and higher MAU tiers.
Be a Strategic Advisor: Deeply understand your customer’s business goals, KPIs, and marketing strategy. Map CleverTap’s solutions to their needs.
Renew and Expand: Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk.
Collaborate Across Teams: Partner with Customer Success, Onboarding, Pre-Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion.
Forecast and Report: Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals.
Be a Product Champion: Stay updated on product releases and market trends to better advise customers and counter competitors.
Requirements
Minimum 2 yrs, preferred 5+ years of experience in Account Management, Customer Growth, or Post-Sales SaaS roles.
Direct ownership of renewals and expansion quota (not just relationship management).
Experience managing mid-market and/or enterprise customers.
Strong commercial skills: renewal negotiations, value-based expansion conversations.
Comfortable working with marketing, product, data, and technical stakeholders.
Experience in B2B SaaS; MarTech/CDP/CRM experience strongly preferred.
Preferred Qualifications
Experience in Martech, Mobile, or Communication SaaS platforms.
Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and WhatsApp.
Understanding of marketing metrics like retention, CLTV, and conversion rates.
Why join us
Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
You are passionate about technology and its impact on the high-growth mobile technology space.
Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
Flourish in an environment that nurtures growth and curiosity.
Learn More Get to know us better before you apply! Check out our product documentation, blog, and customer stories to see how we work and what we value.
CleverAI
Blogs
Redefining Customer Engagement in the AI Era
TesseractDB
CleverTap Product Demo
About CleverTap CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies—to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is CleverAI, driving the next wave of AI-powered engagement. With CleverAI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning CleverAI is TesseractDB, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.
For more information, visit
https://clevertap.com/
or follow us on
LinkedIn
and X.
Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
This role offers
$150,000–$210,000 in total on-target earnings , combining a
base salary of $90,000–$126,000
with a
commission target of $60,000–$84,000
for meeting quota. Final compensation will reflect your experience and role level.
#J-18808-Ljbffr
Key Responsibilities
Own the Relationship: Build trusted, long-term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention.
Drive Growth: Identify opportunities for account expansion through additional modules, channels (Push, Email, WhatsApp), and higher MAU tiers.
Be a Strategic Advisor: Deeply understand your customer’s business goals, KPIs, and marketing strategy. Map CleverTap’s solutions to their needs.
Renew and Expand: Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk.
Collaborate Across Teams: Partner with Customer Success, Onboarding, Pre-Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion.
Forecast and Report: Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals.
Be a Product Champion: Stay updated on product releases and market trends to better advise customers and counter competitors.
Requirements
Minimum 2 yrs, preferred 5+ years of experience in Account Management, Customer Growth, or Post-Sales SaaS roles.
Direct ownership of renewals and expansion quota (not just relationship management).
Experience managing mid-market and/or enterprise customers.
Strong commercial skills: renewal negotiations, value-based expansion conversations.
Comfortable working with marketing, product, data, and technical stakeholders.
Experience in B2B SaaS; MarTech/CDP/CRM experience strongly preferred.
Preferred Qualifications
Experience in Martech, Mobile, or Communication SaaS platforms.
Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and WhatsApp.
Understanding of marketing metrics like retention, CLTV, and conversion rates.
Why join us
Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
You are passionate about technology and its impact on the high-growth mobile technology space.
Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
Flourish in an environment that nurtures growth and curiosity.
Learn More Get to know us better before you apply! Check out our product documentation, blog, and customer stories to see how we work and what we value.
CleverAI
Blogs
Redefining Customer Engagement in the AI Era
TesseractDB
CleverTap Product Demo
About CleverTap CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies—to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is CleverAI, driving the next wave of AI-powered engagement. With CleverAI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning CleverAI is TesseractDB, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.
For more information, visit
https://clevertap.com/
or follow us on
and X.
Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
This role offers
$150,000–$210,000 in total on-target earnings , combining a
base salary of $90,000–$126,000
with a
commission target of $60,000–$84,000
for meeting quota. Final compensation will reflect your experience and role level.
#J-18808-Ljbffr