PAY-AND-SAVE, INC.
JOB DESCRIPTION
I. JOB TITLE:
Customer Service Representative DEPARTMENT:
Grocery II. OVERVIEW: This description outlines the key responsibilities, general nature, and level of work performed by teammates in this position. It is not an exhaustive list of all responsibilities, duties, and competencies assigned to the role. III. JOB SUMMARY: As a Customer Service Representative, you will be pivotal in providing outstanding customer service. You will model exceptional customer service behaviors and foster a culture of continual learning among teammates. Your leadership will help promote an environment aligned with our core values and vision. IV. JOB RELATIONSHIPS: Responsible To:
Store Manager / Assistant Manager Teammates Supervised:
None Inter-Relationships:
Frequent contact with all teammates, customers, corporate office, and vendors; occasional interactions with teammates from other locations. V. JOB DUTIES: Your responsibilities will include: Acting as an ambassador for exceptional customer service throughout the store. Promoting goodwill by ensuring fairness, dignity, and respect towards teammates and customers. Assisting front-end teammates and customers with refunds, transactions needing supervisory approval, and other special requests. Managing change orders and Lottery transactions. Understanding and identifying different types of produce available in the store. Ensuring all teammates are courteous and that customer requests and complaints are promptly addressed. Processing all types of sales transactions accepted by the store, including EFT transactions, WIC checks, food stamps, and manufacturer's coupons. Complying with safety standards and maintaining a safe work environment. Identifying pricing problems and equipment maintenance needs, and informing management as necessary. Handling damaged and expired products according to company policies. Maintaining efficient front-end operations and adhering to the company handbook. Training new front-end teammates and ensuring a shared understanding of company expectations. Fostering transparency and open dialogue among teammates and management. Ensuring compliance with check cashing policies and procedures. VI. MINIMUM REQUIREMENTS: Training and Experience:
High School Diploma or equivalent required; 1-year experience in the supermarket industry or retail business. Knowledge, Abilities and Skills:
Strong customer relations abilities, effective communication and problem-solving skills, knowledge of retail operations, and the capability to work independently. VII. WORKING CONDITIONS: Work is performed in a well-lit, ventilated area with occasional exposure to refrigerated storage and outdoor weather conditions. VIII. PHYSICAL REQUIREMENTS: This role involves medium work, exerting 20-50 pounds of force regularly. Requires good audio, visual, and hearing acuity, as well as the ability to climb, bend, twist, grasp, and perform various physical activities. Potential exposure to psychological stress.
Customer Service Representative DEPARTMENT:
Grocery II. OVERVIEW: This description outlines the key responsibilities, general nature, and level of work performed by teammates in this position. It is not an exhaustive list of all responsibilities, duties, and competencies assigned to the role. III. JOB SUMMARY: As a Customer Service Representative, you will be pivotal in providing outstanding customer service. You will model exceptional customer service behaviors and foster a culture of continual learning among teammates. Your leadership will help promote an environment aligned with our core values and vision. IV. JOB RELATIONSHIPS: Responsible To:
Store Manager / Assistant Manager Teammates Supervised:
None Inter-Relationships:
Frequent contact with all teammates, customers, corporate office, and vendors; occasional interactions with teammates from other locations. V. JOB DUTIES: Your responsibilities will include: Acting as an ambassador for exceptional customer service throughout the store. Promoting goodwill by ensuring fairness, dignity, and respect towards teammates and customers. Assisting front-end teammates and customers with refunds, transactions needing supervisory approval, and other special requests. Managing change orders and Lottery transactions. Understanding and identifying different types of produce available in the store. Ensuring all teammates are courteous and that customer requests and complaints are promptly addressed. Processing all types of sales transactions accepted by the store, including EFT transactions, WIC checks, food stamps, and manufacturer's coupons. Complying with safety standards and maintaining a safe work environment. Identifying pricing problems and equipment maintenance needs, and informing management as necessary. Handling damaged and expired products according to company policies. Maintaining efficient front-end operations and adhering to the company handbook. Training new front-end teammates and ensuring a shared understanding of company expectations. Fostering transparency and open dialogue among teammates and management. Ensuring compliance with check cashing policies and procedures. VI. MINIMUM REQUIREMENTS: Training and Experience:
High School Diploma or equivalent required; 1-year experience in the supermarket industry or retail business. Knowledge, Abilities and Skills:
Strong customer relations abilities, effective communication and problem-solving skills, knowledge of retail operations, and the capability to work independently. VII. WORKING CONDITIONS: Work is performed in a well-lit, ventilated area with occasional exposure to refrigerated storage and outdoor weather conditions. VIII. PHYSICAL REQUIREMENTS: This role involves medium work, exerting 20-50 pounds of force regularly. Requires good audio, visual, and hearing acuity, as well as the ability to climb, bend, twist, grasp, and perform various physical activities. Potential exposure to psychological stress.