Intake Specialist I (Hybrid / Denver, CO)
FreedomCare, Denver, Colorado, United States, 80285
Overview
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Colorado.
This is a Monday through Friday Hybrid position with 2 days remote and 3 days at our beautiful Denver, CO office (near the Denver Tech Center).
Position Overview
Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care
Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance
Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor
Consistently meets monthly performance metrics consisting of starting patients on Care and call handling
Every Day You Will
Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program
Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time
Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program
Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization
Maintain detailed patient, caregiver, and external stakeholders' case notes
Focus on the growth of FreedomCare population by enrolling each case with interest
Adhere to HIPAA guidelines
Our Ideal Candidate Will Possess
Experience in managing a high volume of inbound and outbound calls
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to articulate case statuses through detailed notes on salesforce
Ability to resolve issues over the telephone with eager clients comfortably
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues
Nice-to-Haves
2+ years of relevant experience in a similar position is preferred
Bilingual in Spanish, or other languages desired
Salesforce proficiency
Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $21.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range: $21—$23 USD
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Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Colorado.
This is a Monday through Friday Hybrid position with 2 days remote and 3 days at our beautiful Denver, CO office (near the Denver Tech Center).
Position Overview
Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care
Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance
Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor
Consistently meets monthly performance metrics consisting of starting patients on Care and call handling
Every Day You Will
Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program
Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time
Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program
Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization
Maintain detailed patient, caregiver, and external stakeholders' case notes
Focus on the growth of FreedomCare population by enrolling each case with interest
Adhere to HIPAA guidelines
Our Ideal Candidate Will Possess
Experience in managing a high volume of inbound and outbound calls
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to articulate case statuses through detailed notes on salesforce
Ability to resolve issues over the telephone with eager clients comfortably
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues
Nice-to-Haves
2+ years of relevant experience in a similar position is preferred
Bilingual in Spanish, or other languages desired
Salesforce proficiency
Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $21.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range: $21—$23 USD
#J-18808-Ljbffr