6128 - Killeen - 3504 E. Central Texas Expressway, Killeen, Texas, 76543
Join CarMax and Build Your Career!
As a Customer Experience Consultant, you will play a crucial role in delivering a unique and memorable experience for our customers as they navigate their CarMax journey. Your role includes guiding and supporting customers in a straightforward and seamless process, ensuring they feel valued every step of the way. By collaborating with various teams, you will contribute to our mission of providing honest and transparent services that drive customer satisfaction.
Key Responsibilities:
Deliver exceptional customer service by assisting customers throughout their interactions, from sales and appraisals to test drives and financing.
Conduct thorough vehicle condition assessments and relay pertinent information to buyers for customer appraisals.
Receive and check in vehicles shipped to CarMax, managing daily scanning and inventory reconciliation.
Ensure all vehicles meet CarMax Quality Standards through cosmetic inspections.
Handle administrative tasks such as maintaining transaction paperwork, contacting finance companies about customer contracts, and auditing completed paperwork.
Create service appointments and review accuracy of repair order invoices for services performed.
Why You'll Love This Role:
This is a dynamic and energetic retail sales environment where teamwork is key to meeting goals. You will have the opportunity to quickly build relationships with customers to understand their needs and streamline their experiences. The position offers diverse tasks including vehicle sales, processing paperwork, and assessing vehicle conditions. You will be part of a supportive team, with opportunities for career growth into mentorship and management roles.
Qualifications:
Exceptional communication skills.
Confidence in yourself, the product, and the CarMax brand.
Ability to foster strong relationships with customers and team members.
Demonstrated integrity, respect, inclusion, fairness, and a sense of fun.
Ability to balance customer needs with business objectives when making decisions.
Detail-oriented with a focus on accuracy and efficiency.
Capable of managing multiple responsibilities in a fast-paced environment.
Ability to lift objects weighing up to 25 lbs.
Education and Experience:
High School Diploma or equivalent.
Previous sales or customer service experience, preferably in retail.
Valid Driver's License.
Basic proficiency with Microsoft Office Suite (e.g., Word, Excel, PowerPoint).
About CarMax:
CarMax is a leader in reshaping the auto industry, providing the honest and transparent experience that customers value. We have grown to become the nation's largest retailer of used cars, with over 200 locations nationwide. Our team of over 25,000 associates is committed to delivering exceptional customer experiences while supporting career growth and community engagement. We are proud to be recognized for our diversity and training initiatives, having earned a spot on the FORTUNE 100 Best Companies to Work For® list.
At CarMax, we celebrate diversity and are committed to creating an inclusive environment for all associates. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
If you need assistance during the application process, CarMax will provide reasonable accommodations upon request.