Join CarMax, the way your career should be! As a Customer Experience Representative, you will play a vital role in delivering an exceptional experience for our customers during every step of their journey with us. Your ability to communicate effectively and collaborate with various teams will be key to ensuring a smooth and positive process for buying and selling cars.
Key Responsibilities
Deliver outstanding customer service by assisting customers through the sale process, appraisals, test drives, and financing applications.
Conduct vehicle assessments by gathering and relaying important information to aid in customer appraisals.
Receive and check in vehicles shipped to CarMax, performing accurate inventory scans.
Perform cosmetic inspections to ensure all vehicles adhere to CarMax Quality Standards.
Handle various administrative tasks, such as managing transaction paperwork, contacting finance companies, and auditing completed documents.
Schedule service appointments and review repair order invoices for accuracy in billing documentation.
Purpose of the Role
This is a dynamic retail sales environment where teamwork is essential to meet goals and effectively manage diverse customer interactions. You will build rapport quickly, balancing customer needs with business objectives. Your duties may include vehicle sales, processing sales paperwork, appraisals, and managing repair orders, all while working under minimal supervision. Opportunities for growth as a mentor, manager, or business leader abound!
Qualifications and Requirements
Exceptional communication skills with the ability to build and maintain strong customer relationships.
Confidence in your capabilities and in the products offered by CarMax.
Strong team-oriented mindset demonstrating integrity, respect, inclusion, and fairness.
Ability to make informed decisions balancing customer satisfaction and business needs.
Commitment to understanding and resolving customer issues effectively.
Attention to detail with a drive to complete tasks efficiently and accurately.
Comfort navigating a fast-paced retail environment with multiple responsibilities.
Required to lift items weighing up to 25 lbs.
Education and Experience
High School Diploma or equivalent.
Preferred prior experience in sales and customer service, particularly in retail.
Valid Driver's License.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is a plus.
About CarMax
CarMax has transformed the auto industry by providing a transparent and trustworthy experience for our customers. As the largest retailer of used cars in the nation, with over 200 locations, we are proud of our innovative approach. Our dedicated team of more than 25,000 associates is committed to delivering iconic customer experiences, while supporting each individual’s growth in their career and community. We are recognized for our focus on training, diversity, and inclusion, and are proud to be listed among the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, promoting a diverse and inclusive workplace. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Location: 3504 E. Central Texas Expressway, Killeen, Texas, 76543.
Applicants needing assistance with the job application process can request reasonable accommodations from CarMax.