CarMax, where your career can thrive!
About the Role
As a Customer Service and Sales Consultant, you will deliver an exceptional experience for our customers, guiding them through every step of their CarMax journey. By fostering effective communication and partnerships across our teams, your focus will be on ensuring every customer enjoys a seamless and positive experience when buying and selling their vehicles. Our commitment to honesty and transparency drives our success as the nation's largest retailer of used cars.
Your Key Responsibilities
Provide outstanding service by assisting customers throughout their entire car-buying journey, from appraisals to test drives and financing applications.
Conduct thorough vehicle condition assessments and communicate findings to assist in appraisals.
Receive and check in shipped vehicles; manage daily scanning and inventory reconciliation.
Perform cosmetic inspections to uphold CarMax Quality Standards.
Handle various administrative tasks, including printing reports, maintaining transaction paperwork, contacting finance companies, and ensuring accuracy in cash/payment management.
Create service appointments and verify repair order invoices for accuracy.
Purpose of the Role
This fast-paced retail environment requires a dynamic team player who can quickly connect with customers and anticipate their needs. You will manage a variety of tasks with minimal supervision, including vehicle sales, processing paperwork, and overseeing vehicle appraisals and repairs. Teamwork is essential, and we value growth opportunities for those aspiring to leadership roles in the future.
Qualifications & Requirements
Exceptional communication skills.
Confidence in yourself and in your knowledge of our product.
Ability to build and sustain strong customer relationships.
Strong teamwork skills emphasizing integrity, respect, and fun.
Ability to balance customer needs with business responsibilities.
Keen desire to understand and meet customer needs.
Problem-solving skills to create win-win solutions.
Detail-oriented with the ability to manage multiple tasks in a high-energy setting.
Capacity to lift objects weighing up to 25 lbs.
Education & Experience
High School Diploma or equivalent.
Previous sales or customer service experience, preferably in retail.
Valid Driver's License.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is a plus.
About CarMax
CarMax has revolutionized the auto industry by providing a straightforward, honest, and high-integrity car buying experience. By embracing innovative practices, we have become the largest retailer of used cars in the country, operating over 200 locations nationwide.
Our dedicated team of over 25,000 associates works collaboratively to deliver memorable customer experiences. We prioritize training and diversity, recognized as one of the FORTUNE 100 Best Companies to Work For®. Join us and grow your career while making a positive impact in the community.
CarMax is an equal opportunity employer, and we encourage all qualified candidates to apply without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Request reasonable accommodations if needed to complete the CarMax Job Application.
Location: 7306 S. Padre Island Drive, Corpus Christi, Texas, 78412