CarMax, the way your career should be!
About this job
As a Customer Specialist, you will have the opportunity to provide an outstanding experience for our customers by guiding and supporting them throughout their CarMax journey. Your role will be instrumental in ensuring a simple and seamless process for buying and selling cars. By effectively communicating and collaborating with teams across the organization, you'll create positive experiences that reflect our commitment to honesty and transparency.
What you will do - Essential Responsibilities
Deliver exceptional customer service by assisting customers from the initial sale or appraisal through to test drives and financing applications.
Conduct vehicle condition assessments to communicate valuable information to Buyers for customer appraisals.
Check in and receive vehicles shipped to CarMax, ensuring accurate daily scanning and reconciliation of inventory.
Perform cosmetic inspections to guarantee that all vehicles meet CarMax Quality Standards.
Handle various administrative tasks including maintaining transaction paperwork, liaising with finance companies, and managing cash and payment processes.
Create service appointments and review repair order invoices for accuracy in billing.
Purpose of the role
This position exists in a high-energy retail sales environment where teamwork is crucial. You'll engage with diverse customer interactions, so the ability to quickly connect with people and understand their needs is vital. You'll tackle a wide range of tasks, including vehicle sales, processing sales paperwork, and managing repair orders—all with limited supervision. We prioritize collaboration and growth, providing opportunities for team members to aspire toward leadership roles.
Qualifications and Requirements
To be successful in this role, you must fulfill each critical duty. Below are the requirements reflecting the knowledge, skills, and abilities needed for this position:
Exceptional communication skills.
Confidence in yourself, the product, and CarMax.
Aptitude for building strong relationships.
Strong team behaviors, including integrity, respect, and fairness.
Ability to balance customer and business needs effectively.
Commitment to fully understanding and meeting customer needs.
Problem-solving capabilities for addressing customer issues.
Efficiently completing tasks accurately and on time.
Attention to detail in work processes.
Ability to perform multiple tasks in a fast-paced environment.
Physical ability to lift objects weighing up to 25 lbs.
Education and/or Experience
High School Diploma or equivalent.
Previous experience in sales and customer service, preferably in retail.
Valid Driver's License.
Basic proficiency with Microsoft Office Suite (e.g., Word, Excel, PowerPoint) is preferred.
About CarMax
CarMax has revolutionized the auto industry by providing the transparent and high-integrity experience customers want and deserve. Our innovative approach to buying and selling cars has allowed us to become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our dedicated team of over 25,000 associates collaborates to deliver exceptional customer experiences while helping each member grow their career and achieve their potential in both work and community settings. We are proud of our commitment to training and diversity and are recognized as one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodations to facilitate the CarMax Job Application process.