6121 - Shreveport - 765 Brook Hollow Drive, Shreveport, Louisiana, 71105
Join Our Team at CarMax!
Are you passionate about creating exceptional experiences for customers? As a Customer Experience Consultant, you'll have the opportunity to guide and support customers throughout their journey at CarMax, ensuring a simple and seamless purchasing process. Your unique approach will uphold our core values of honesty and transparency, contributing to our reputation as the nation's largest retailer of used cars.
Key Responsibilities
Deliver outstanding customer service, facilitating each step of the car buying or selling process, from appraisals to test drives and financing.
Assess vehicle conditions by communicating key information to our Buyers to support customer appraisals.
Receive and check in vehicles shipped to CarMax, ensuring accuracy with daily inventory tasks.
Conduct cosmetic inspections to ensure all vehicles meet CarMax Quality Standards.
Perform a variety of administrative tasks, including maintaining transaction paperwork, liaising with finance companies, and managing cash/payment processes.
Schedule service appointments and verify repair invoice documentation for accuracy.
Why This Role Matters
In this dynamic retail environment, you'll collaborate with a dedicated team to meet performance goals and manage diverse customer interactions. Building rapport and understanding customer needs are key to your success. This role involves handling multiple responsibilities with minimal supervision, including vehicle sales, processing paperwork, assessing vehicle conditions, and overseeing repair orders. There are ample opportunities for career growth for those aspiring to leadership roles.
Qualifications
Exceptional communication skills.
Confidence in yourself, your product knowledge, and CarMax.
Ability to cultivate and maintain strong relationships.
Excellence in teamwork and values such as integrity, respect, and fun.
Skillful in balancing the needs of both customers and the business.
Commitment to understanding and fulfilling customer requirements.
Adept at generating win-win outcomes for customer concerns.
Strong attention to detail and effective process management.
Able to thrive in a high-energy, fast-paced environment.
Capable of lifting up to 25 lbs.
Education and Experience
High School Diploma or equivalent.
Prior sales and customer service experience, especially in retail, is preferred.
Valid Driver's License.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is preferred.
A Little About CarMax
CarMax transformed the car purchasing experience, providing customers with the honest, transparent service they deserve. Our innovative approach has positioned us as the largest retailer of used cars in the nation, with over 200 locations across the country. Our team of more than 25,000 associates strives to deliver iconic customer experiences while fostering personal and professional growth. Recognized as one of the FORTUNE 100 Best Companies to Work For®, we are dedicated to diversity and innovation.
CarMax is an equal opportunity employer, and all qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.
We are committed to considering reasonable accommodations for applicants upon request.