CarMax, the way your career should be!
About this job
As a Customer Specialist at CarMax, you will have the unique opportunity to create an exceptional experience for our customers. You will guide and support them at every step of their journey, ensuring a simple and seamless process. By collaborating effectively with various teams across the organization, your commitment to honesty and transparency will help you succeed while contributing to CarMax's reputation as the nation's largest retailer of used cars.
What You Will Do - Essential Responsibilities
Provide outstanding customer service by guiding customers through the entire process, from sales and appraisals to test drives and financing applications.
Conduct vehicle condition assessments by collecting, recording, and communicating vital information for customer appraisals.
Oversee the check-in process for vehicles arriving at CarMax, ensuring accurate daily scanning and reconciliation of inventory.
Perform cosmetic inspections, ensuring that all vehicles comply with CarMax Quality Standards.
Handle various administrative tasks, including maintaining transaction paperwork, contacting finance companies, and managing auditing processes.
Schedule service appointments and ensure accurate invoices for retail service work performed.
Purpose of the Role
This dynamic retail sales environment will require you to work as a team to meet performance goals while managing diverse customer interactions. Your ability to quickly connect with customers and understand their needs is essential for success. You will manage a variety of tasks with minimal supervision, including vehicle sales, processing paperwork, conducting appraisals, and managing repair orders. At CarMax, we emphasize teamwork and provide ample career growth opportunities for those aspiring to become leaders.
Qualifications and Requirements
Exceptional communication skills.
Confidence in yourself, the products, and CarMax.
Able to build and maintain strong relationships.
Exhibit team-oriented behaviors such as integrity, respect, inclusion, fairness, and a sense of fun.
Balance customer needs with business objectives when making decisions.
Focus on understanding and fulfilling customer requirements.
Create solutions that satisfy both the customer and the business.
Complete work efficiently, paying close attention to detail.
Perform multiple tasks in a fast-paced environment.
Read, interpret, and maintain accurate records.
Lift objects weighing up to 25 lbs.
Education and/or Experience
High School Diploma or equivalent.
Preferred experience in sales and customer service, especially in retail.
Valid Driver's License.
Basic familiarity with Microsoft Office Suite (e.g., Word, Excel, PowerPoint) is preferred.
About CarMax
CarMax has transformed the auto industry by providing the honest, transparent, and high-integrity experience that customers desire. This innovative approach to buying and selling cars has made us the largest retailer of used cars in the nation, with over 200 locations across the country. Our remarkable team of more than 25,000 associates collaborates to deliver iconic customer experiences while fostering individual growth and development. Recognized for our dedication to training and diversity, we are proud to be one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodations to complete the CarMax Job Application.
Location: 765 Brook Hollow Drive, Shreveport, Louisiana, 71105.