Customer Service Representative
First Farmers & Merchants Bank, Luverne, Minnesota, United States, 56156
Job Title:
Customer Service Representative
Our Customer Service Representatives provide superior service to bank customers by performing banking transactions, opening new accounts, and expanding customer relationships.
Essential Functions
Greeting customers and creating a welcoming environment.
Processing a high level of transactions with accuracy and efficiency.
Maintaining and balancing cash drawers.
Identifying the right banking products based on the needs of the customer.
Helping customers open new accounts for checking, savings, businesses, etc.
Referring customers to First Farmers & Merchants partners.
Performing account research and problem solving as needed.
Cross-training in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, and other services.
Upholds customer satisfaction by supporting external and internal customers, answering questions and requests in a timely manner.
Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.
Complies with the bank procedures and follows regulatory, operational, and security guidelines.
Customer/Client Focus
Balancing Drawers/Accuracy in Money Handling
Team Player
Personal Effectiveness/Credibility/Confidentiality
Problem Solving/Analysis
Takes Initiative
Technical Capacity
Stress Management/Composure
Organizational Skills
Qualifications
High School diploma or GED
Customer Service experience
Experience with Microsoft Office programs
Banking experience preferred; however, we are excited to train the right candidate.
Supervisory Responsibility This position has no supervisory responsibilities.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and stand or sit for long periods of time.
Job Type This is a Full-Time position at our Luverne, MN location. Full-time hours are approximately 34 – 40 hours/week.
Compensation Minimum Starting Wage: $19 per hour. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, a 401(k)-retirement plan with company matching.
First Farmers & Merchants Bank is an Equal Opportunity Employer. #J-18808-Ljbffr
Customer Service Representative
Our Customer Service Representatives provide superior service to bank customers by performing banking transactions, opening new accounts, and expanding customer relationships.
Essential Functions
Greeting customers and creating a welcoming environment.
Processing a high level of transactions with accuracy and efficiency.
Maintaining and balancing cash drawers.
Identifying the right banking products based on the needs of the customer.
Helping customers open new accounts for checking, savings, businesses, etc.
Referring customers to First Farmers & Merchants partners.
Performing account research and problem solving as needed.
Cross-training in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, and other services.
Upholds customer satisfaction by supporting external and internal customers, answering questions and requests in a timely manner.
Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.
Complies with the bank procedures and follows regulatory, operational, and security guidelines.
Customer/Client Focus
Balancing Drawers/Accuracy in Money Handling
Team Player
Personal Effectiveness/Credibility/Confidentiality
Problem Solving/Analysis
Takes Initiative
Technical Capacity
Stress Management/Composure
Organizational Skills
Qualifications
High School diploma or GED
Customer Service experience
Experience with Microsoft Office programs
Banking experience preferred; however, we are excited to train the right candidate.
Supervisory Responsibility This position has no supervisory responsibilities.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and stand or sit for long periods of time.
Job Type This is a Full-Time position at our Luverne, MN location. Full-time hours are approximately 34 – 40 hours/week.
Compensation Minimum Starting Wage: $19 per hour. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, a 401(k)-retirement plan with company matching.
First Farmers & Merchants Bank is an Equal Opportunity Employer. #J-18808-Ljbffr