Position: Functional Consultant – Microsoft Dynamics 365
Location: Remote
Employment: Contract
Job Description
We are seeking a Microsoft Dynamics 365 Functional Consultant with strong functional understanding of Dynamics 365 Customer Service, Omni channel and Contact Center concepts. While prior CRM implementation experience is NOT mandatory, the candidate must clearly understand Customer Service terminology and concepts and should not be limited to only Dynamics 365 F&O background. Key Responsibilities
Work closely with business stakeholders to understand Customer Service and Contact Center requirements. Configure and support Dynamics 365 Customer Service functionalities. Support Omni channel for Customer Service including chat, email, and case routing. Understand and work with case management, queues, SLAs, and escalations. Participate in requirement gathering, functional documentation, and UAT. Coordinate with technical teams for integrations and enhancements. Provide functional support and user guidance. Mandatory Skills & Experience
Experience working with Microsoft Dynamics 365 ecosystem. Strong understanding of: Dynamics 365 Customer Service concepts Omni channel for Customer Service Contact Center processes Ability to clearly explain Omni channel vs F&O concepts. Experience in Supply Chain Functional mindset with good communication skills.
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We are seeking a Microsoft Dynamics 365 Functional Consultant with strong functional understanding of Dynamics 365 Customer Service, Omni channel and Contact Center concepts. While prior CRM implementation experience is NOT mandatory, the candidate must clearly understand Customer Service terminology and concepts and should not be limited to only Dynamics 365 F&O background. Key Responsibilities
Work closely with business stakeholders to understand Customer Service and Contact Center requirements. Configure and support Dynamics 365 Customer Service functionalities. Support Omni channel for Customer Service including chat, email, and case routing. Understand and work with case management, queues, SLAs, and escalations. Participate in requirement gathering, functional documentation, and UAT. Coordinate with technical teams for integrations and enhancements. Provide functional support and user guidance. Mandatory Skills & Experience
Experience working with Microsoft Dynamics 365 ecosystem. Strong understanding of: Dynamics 365 Customer Service concepts Omni channel for Customer Service Contact Center processes Ability to clearly explain Omni channel vs F&O concepts. Experience in Supply Chain Functional mindset with good communication skills.
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