Overview
Welcome to ONE!
While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world’s most respected brands in travel, finance, entertainment, technology, education, and retail industries, we’re a leader in the travel solutions space.
Brief Description
Responsible for attracting, evaluating, and hiring high-quality contact center talent, including sales agents, sales leadership, and customer service professionals. Leads the full-cycle recruiting process for both exempt and non-exempt roles, encompassing strategic sourcing, candidate screening, interview coordination, and offer facilitation, while consistently delivering an exceptional candidate experience.
Responsibilities
Post positions on company website and additional sites as needed. Ensure job posting verbiage clearly defines the role and targets and attracts the ideal candidates.
Review applications/resumes and interview candidates on a consistent set of qualifications. Manage candidates through the process in the Applicant Tracking System.
Coordinate the interview process with hiring managers.
Be a talent advisor for hiring managers and candidates.
Ensure an excellent candidate experience through professionalism, detail, timely responses, and follow up.
Sourcing candidates through diverse job boards
Conducting phone and in-person interviews
Presenting job offers
Tracking candidates through ATS (UKG)
Assist with new hire onboarding
Requirements
Minimum of 7 years of full life cycle contact center recruiting experience.
High volume sales recruitment experience in contact center preferred.
Excellent assessment and communication skills, both written and verbal.
Exercise independent judgment, ability to make solid decisions to ensure a pool of best-fit, highly qualified individuals are hired.
Must be able to work in a fast-paced environment and could communicate effectively with candidates and team members.
Superior multitasking skills and the ability to manage multiple projects simultaneously.
Proven track record of meeting and exceeding hiring targets and staying focused on quality
Ability to maintain a high level of confidentiality.
Working knowledge of interview techniques and applicant screening methods.
Knowledge and understanding of employment laws and regulations
Strong organizational skills
What We Offer
Exclusive Team Member Travel Discounts
Affordable Medical Insurance
100% Employer Paid Dental and Vision Insurance
HSA with Company Contribution
401(k)
Basic and Voluntary Life & AD&D
Pet Benefits
Covered Parking
Amazing Culture!
Office Highlights – Scottsdale, AZ
Modern office design
A fully equipped gym is available to all employees
Basketball Court – Perfect way to take a break and recharge during the day!
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world’s most respected brands in travel, finance, entertainment, technology, education, and retail industries, we’re a leader in the travel solutions space.
Brief Description
Responsible for attracting, evaluating, and hiring high-quality contact center talent, including sales agents, sales leadership, and customer service professionals. Leads the full-cycle recruiting process for both exempt and non-exempt roles, encompassing strategic sourcing, candidate screening, interview coordination, and offer facilitation, while consistently delivering an exceptional candidate experience.
Responsibilities
Post positions on company website and additional sites as needed. Ensure job posting verbiage clearly defines the role and targets and attracts the ideal candidates.
Review applications/resumes and interview candidates on a consistent set of qualifications. Manage candidates through the process in the Applicant Tracking System.
Coordinate the interview process with hiring managers.
Be a talent advisor for hiring managers and candidates.
Ensure an excellent candidate experience through professionalism, detail, timely responses, and follow up.
Sourcing candidates through diverse job boards
Conducting phone and in-person interviews
Presenting job offers
Tracking candidates through ATS (UKG)
Assist with new hire onboarding
Requirements
Minimum of 7 years of full life cycle contact center recruiting experience.
High volume sales recruitment experience in contact center preferred.
Excellent assessment and communication skills, both written and verbal.
Exercise independent judgment, ability to make solid decisions to ensure a pool of best-fit, highly qualified individuals are hired.
Must be able to work in a fast-paced environment and could communicate effectively with candidates and team members.
Superior multitasking skills and the ability to manage multiple projects simultaneously.
Proven track record of meeting and exceeding hiring targets and staying focused on quality
Ability to maintain a high level of confidentiality.
Working knowledge of interview techniques and applicant screening methods.
Knowledge and understanding of employment laws and regulations
Strong organizational skills
What We Offer
Exclusive Team Member Travel Discounts
Affordable Medical Insurance
100% Employer Paid Dental and Vision Insurance
HSA with Company Contribution
401(k)
Basic and Voluntary Life & AD&D
Pet Benefits
Covered Parking
Amazing Culture!
Office Highlights – Scottsdale, AZ
Modern office design
A fully equipped gym is available to all employees
Basketball Court – Perfect way to take a break and recharge during the day!
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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