Overview
SYNC Residential
is seeking an experienced and polished Property Manager to oversee an upcoming acquisition of a luxury, Class-A, mid-rise community in the always desirable Houston Heights (77007)! This premier property is situated in the Washington Avenue neighborhood, featuring over 350 apartment homes with high end finishes and resort-style amenities. To be considered, candidates must have a minimum of three years experience in a Property Manager role of a Class-A, luxury community with a focus on delivering exceptional customer service and professionalism. Day in the Life / Responsibilities
Completing daily community walks to ensure community is at peak readiness and curb appeal Leading coaching sessions with team members to ensure closing rations, occupancy levels, resident satisfaction scores, and efficient work order management are maintained Managing all on-site team members in all Human Resources functions Scheduling and supervising all maintenance staff performance and vendor services including unit turns and unit inspections Tracking and reporting all community utility management processes and invoices Strategizing for property investment management, maintenance, and reporting Communicating with Corporate Support and Executive Teams on daily operations and project statuses Completing daily, weekly, and monthly reporting including pre-close and close outs Tracking and reporting budget variance notes Completing timesheet auditing for employee payroll Tracking and submitting employee bonuses and lease commissions Managing resident questions, complaints, and concerns Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physically inspect all common areas on the property daily to assure its peak readiness and appearance taking immediate action on unsatisfactory appearance problems. Walk the property daily checking for cleanliness, safety and conditions of the buildings, driveways, laundry rooms, pools, landscaping and all exterior features of the property. Any safety or hazardous areas should be noted and scheduled for correction immediately. Maintain current market and neighborhood information to ensure relative pricing of property and develop marketing and advertising programs to maximize market position. Become familiar with area comparable and retail/commercial business. Plan resident functions as necessary and attend. Oversee occupied maintenance to insure timeliness, quality of work, and resident satisfaction. Confirm that a 50% sales closing ratio is consistently attempted and that all staff members are selling, pre-selling and renewing whenever possible. Approve all lease paperwork daily, applications, move-ins, move-outs, renewals, etc. Ensure all move-ins are walked with the resident and satisfaction is achieved. Perform the duties of Leasing Consultant as needed. Monitor maintenance department performance and supplies; inspecting and following up at job site as needed assuring prompt, thorough make-readies and resident services. Review of purchases of all goods and services. Inspect maintenance shop and inventories regularly. Maintain safety and/or OSHA compliance. Review status of daily property maintenance needs with Service Manager-Supervisor, including scheduling of make-readies and staff work assignments. Collect, record, and deposit property income accurately and timely manner. Implement legal collection procedures on delinquent accounts. Maintain strict rent and NSF collection program, using company policy and legal limitations. Maximize fair security deposit deductions from vacating residents, walking all move-outs and assigning legal deposit deductions. Be thoroughly familiar with the on-site rent-roll accounting system so as to perform, instruct and correct all functions as needed. Represent the property in legal matters regarding resident issues. Hire, train and review performance of all on-site personnel, directing their activities to ensure job satisfaction, acceptable productivity levels and career progression where earned and available. Delegation to and development/evaluation of site personnel should be accompanied by written communication and thorough record keeping. Maintain personnel files on all staff members. Experience Requirements
High school graduate or GED equivalent Proficient in Microsoft Office A minimum of three years experience in a Property Manager role required Class-A, Luxury Community Management experience required Excellent oral and written communication skills Valid Driver's License required Must undergo pre-employment background check and drug screening process in accordance with all State and Local laws. Benefits
Medical, dental, vision, disability and life insurance 401(k) with employer match Generous paid time off 15% Quarterly Performance Based Bonus Monthly Resident Renewal Bonus and Leasing Commissions Summary
Position Summary:
Directly supervises the activities of all on-site employees and seeks to operate property within the approved budget. Performs the functions of Leasing Consultant as required by the needs of the property. May not sign contracts on behalf of the property. This is a line position with direct impact on company funds. Evening and Weekend work is typical and usual.
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SYNC Residential
is seeking an experienced and polished Property Manager to oversee an upcoming acquisition of a luxury, Class-A, mid-rise community in the always desirable Houston Heights (77007)! This premier property is situated in the Washington Avenue neighborhood, featuring over 350 apartment homes with high end finishes and resort-style amenities. To be considered, candidates must have a minimum of three years experience in a Property Manager role of a Class-A, luxury community with a focus on delivering exceptional customer service and professionalism. Day in the Life / Responsibilities
Completing daily community walks to ensure community is at peak readiness and curb appeal Leading coaching sessions with team members to ensure closing rations, occupancy levels, resident satisfaction scores, and efficient work order management are maintained Managing all on-site team members in all Human Resources functions Scheduling and supervising all maintenance staff performance and vendor services including unit turns and unit inspections Tracking and reporting all community utility management processes and invoices Strategizing for property investment management, maintenance, and reporting Communicating with Corporate Support and Executive Teams on daily operations and project statuses Completing daily, weekly, and monthly reporting including pre-close and close outs Tracking and reporting budget variance notes Completing timesheet auditing for employee payroll Tracking and submitting employee bonuses and lease commissions Managing resident questions, complaints, and concerns Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physically inspect all common areas on the property daily to assure its peak readiness and appearance taking immediate action on unsatisfactory appearance problems. Walk the property daily checking for cleanliness, safety and conditions of the buildings, driveways, laundry rooms, pools, landscaping and all exterior features of the property. Any safety or hazardous areas should be noted and scheduled for correction immediately. Maintain current market and neighborhood information to ensure relative pricing of property and develop marketing and advertising programs to maximize market position. Become familiar with area comparable and retail/commercial business. Plan resident functions as necessary and attend. Oversee occupied maintenance to insure timeliness, quality of work, and resident satisfaction. Confirm that a 50% sales closing ratio is consistently attempted and that all staff members are selling, pre-selling and renewing whenever possible. Approve all lease paperwork daily, applications, move-ins, move-outs, renewals, etc. Ensure all move-ins are walked with the resident and satisfaction is achieved. Perform the duties of Leasing Consultant as needed. Monitor maintenance department performance and supplies; inspecting and following up at job site as needed assuring prompt, thorough make-readies and resident services. Review of purchases of all goods and services. Inspect maintenance shop and inventories regularly. Maintain safety and/or OSHA compliance. Review status of daily property maintenance needs with Service Manager-Supervisor, including scheduling of make-readies and staff work assignments. Collect, record, and deposit property income accurately and timely manner. Implement legal collection procedures on delinquent accounts. Maintain strict rent and NSF collection program, using company policy and legal limitations. Maximize fair security deposit deductions from vacating residents, walking all move-outs and assigning legal deposit deductions. Be thoroughly familiar with the on-site rent-roll accounting system so as to perform, instruct and correct all functions as needed. Represent the property in legal matters regarding resident issues. Hire, train and review performance of all on-site personnel, directing their activities to ensure job satisfaction, acceptable productivity levels and career progression where earned and available. Delegation to and development/evaluation of site personnel should be accompanied by written communication and thorough record keeping. Maintain personnel files on all staff members. Experience Requirements
High school graduate or GED equivalent Proficient in Microsoft Office A minimum of three years experience in a Property Manager role required Class-A, Luxury Community Management experience required Excellent oral and written communication skills Valid Driver's License required Must undergo pre-employment background check and drug screening process in accordance with all State and Local laws. Benefits
Medical, dental, vision, disability and life insurance 401(k) with employer match Generous paid time off 15% Quarterly Performance Based Bonus Monthly Resident Renewal Bonus and Leasing Commissions Summary
Position Summary:
Directly supervises the activities of all on-site employees and seeks to operate property within the approved budget. Performs the functions of Leasing Consultant as required by the needs of the property. May not sign contracts on behalf of the property. This is a line position with direct impact on company funds. Evening and Weekend work is typical and usual.
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