Beaverton, United States | Posted on 02/07/2026
We're building the fibernetwork you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internetthat works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.
Job Description Benefits:
Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth andeducation reimbursement programs.
ZiplyFiber is a local internet service provider dedicated toelevating theconnected livesof the communities we serve. We offer the fastest homeinternet in the nation, arefreshingly great customer experience,andaffordableplansthat putcustomersin charge.
Asourstate-of-the-artfiber network expands, so does our need for teammembers who can help us grow and realize our goals.
OurCompanyValues:
Genuinely Caring:
We treat customersand colleagues like neighbors, with empathy and full attention.
Empowering You:
We help customerschoose whatisbest for them,andwesupportemployeesin implementingnew ideasand solutions.
Innovation and Improvement:
Weconstantly seek ways to improve how we serve customers and eachother.
Earning Your Trust:
We build trustthrough clear, honest,human communication.
Job Summary The Channel PartnerSpecialist will provide support to Agent Channel Managers and their customersunder the supervision of the Agent Channel Manager. This position will handle customerescalations, working inter-departmentally to research and resolve billingdisputes, work with offer management to provide ICB pricing and create serviceorders. This position will also work toensure timely installation of services and customer specific performancemetrics to avoid paying SLA penalties.
Essential Duties and Responsibilities The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all dutiesperformed.
Provides pre and post-sales support for theAgent Channel Manager and Agents and their assigned customers, leveraging thededicated support teams (SE, PM, AM, Sales Ops).
Assist in the proposal process for customerinquiries by providing solutions, quotes, and contracts.
Use tools such as Salesforce to stage appropriatelyand enter orders once contracts are signed.
Analyze the data and provide standard and ICBpricing based on approval levels in an expeditious manner .
Assist sales in revenue tracking and analysisfor planning purposes.
Identification of sales initiatives andopportunities.
Collaborate with internal teams for commissiondispute resolutions or billing analysis.
Provide proactive, detailed project managementupdates and support to generate additional revenue, escalating when necessary.
Communicate with partners on a regular basis andin a timely manner to develop a good relationship, acting as a customeradvocate.
Ensure Direct partners -subagent portals havemost current company announcements, upcoming events, links to video’s, newmarkets opening, collateral and incentives.
Performs other duties as required to support the business and evolving organization.
Required Qualifications
High school diploma or GED.
Bachelor’s degree or equivalent relevantprofessional experience.
Minimum of five (5) years of experience intelecommunications and sales operations.
Minimum of three (3) years of experience workingwith commercial customers.
Minimum of three (3) years of experience inorder processing, sales tracking, and invoicing.
Minimum of three (3) years ofexperience using Salesforce and Microsoft Office 365, including advanced Excelskills, SharePoint administration, and file management.
Knowledge, Skills, and Abilities
Ability to workindependently and apply sound judgment and reasoning skills to a variety ofsituations.
General industryproduct knowledge fiber, PT-PT, VoIP, Wave, Dark Fiber
Ability to multi-taskand collaborate effectively with other personnel to meet deadlines.
Strong verbal andwritten communication, attention to detail, and organizational skills.
Ability to work withincritical deadlines.
Ability to adjust torapidly changing priorities and schedules.
Ability to provideexcellent customer service.
Abilityto work independently.
Work Authorization Applicants must be currently authorized towork in the US for any employer. Sponsorship is not available for thisposition.
Physical Requirements The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Essential and marginal functions may requiremaintaining physical condition necessary for bending, stooping, sitting, walking,or standing for prolonged periods of time; most of time is spent sitting in acomfortable position with frequent opportunity to move about. The employee mustoccasionally lift and/or move up to 25 pounds. Specific vision abilitiesrequired by the job include close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus.
Work is performed in an office setting withexposure to computer screens and requires extensive use of a computer,keyboard, mouse, and multi-line telephone system. The work is primarily amodern office setting.
At all times, Ziply Fiber must be yourprimary employer. Unless otherwise prohibited by law, employees may not holdoutside employment nor be self-employed without obtaining approval in writingfrom Ziply Fiber. In holding outside employment or self-employment, employeesshould ensure that participation does not conflict with responsibilities toZiply Fiber or its business interests.
Ziply Fiber requires a pre-employment backgroundcheck as conditions of employment. Ziply Fiber may require a pre-employmentdrug screening.
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We're building the fibernetwork you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internetthat works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.
Job Description Benefits:
Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth andeducation reimbursement programs.
ZiplyFiber is a local internet service provider dedicated toelevating theconnected livesof the communities we serve. We offer the fastest homeinternet in the nation, arefreshingly great customer experience,andaffordableplansthat putcustomersin charge.
Asourstate-of-the-artfiber network expands, so does our need for teammembers who can help us grow and realize our goals.
OurCompanyValues:
Genuinely Caring:
We treat customersand colleagues like neighbors, with empathy and full attention.
Empowering You:
We help customerschoose whatisbest for them,andwesupportemployeesin implementingnew ideasand solutions.
Innovation and Improvement:
Weconstantly seek ways to improve how we serve customers and eachother.
Earning Your Trust:
We build trustthrough clear, honest,human communication.
Job Summary The Channel PartnerSpecialist will provide support to Agent Channel Managers and their customersunder the supervision of the Agent Channel Manager. This position will handle customerescalations, working inter-departmentally to research and resolve billingdisputes, work with offer management to provide ICB pricing and create serviceorders. This position will also work toensure timely installation of services and customer specific performancemetrics to avoid paying SLA penalties.
Essential Duties and Responsibilities The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all dutiesperformed.
Provides pre and post-sales support for theAgent Channel Manager and Agents and their assigned customers, leveraging thededicated support teams (SE, PM, AM, Sales Ops).
Assist in the proposal process for customerinquiries by providing solutions, quotes, and contracts.
Use tools such as Salesforce to stage appropriatelyand enter orders once contracts are signed.
Analyze the data and provide standard and ICBpricing based on approval levels in an expeditious manner .
Assist sales in revenue tracking and analysisfor planning purposes.
Identification of sales initiatives andopportunities.
Collaborate with internal teams for commissiondispute resolutions or billing analysis.
Provide proactive, detailed project managementupdates and support to generate additional revenue, escalating when necessary.
Communicate with partners on a regular basis andin a timely manner to develop a good relationship, acting as a customeradvocate.
Ensure Direct partners -subagent portals havemost current company announcements, upcoming events, links to video’s, newmarkets opening, collateral and incentives.
Performs other duties as required to support the business and evolving organization.
Required Qualifications
High school diploma or GED.
Bachelor’s degree or equivalent relevantprofessional experience.
Minimum of five (5) years of experience intelecommunications and sales operations.
Minimum of three (3) years of experience workingwith commercial customers.
Minimum of three (3) years of experience inorder processing, sales tracking, and invoicing.
Minimum of three (3) years ofexperience using Salesforce and Microsoft Office 365, including advanced Excelskills, SharePoint administration, and file management.
Knowledge, Skills, and Abilities
Ability to workindependently and apply sound judgment and reasoning skills to a variety ofsituations.
General industryproduct knowledge fiber, PT-PT, VoIP, Wave, Dark Fiber
Ability to multi-taskand collaborate effectively with other personnel to meet deadlines.
Strong verbal andwritten communication, attention to detail, and organizational skills.
Ability to work withincritical deadlines.
Ability to adjust torapidly changing priorities and schedules.
Ability to provideexcellent customer service.
Abilityto work independently.
Work Authorization Applicants must be currently authorized towork in the US for any employer. Sponsorship is not available for thisposition.
Physical Requirements The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Essential and marginal functions may requiremaintaining physical condition necessary for bending, stooping, sitting, walking,or standing for prolonged periods of time; most of time is spent sitting in acomfortable position with frequent opportunity to move about. The employee mustoccasionally lift and/or move up to 25 pounds. Specific vision abilitiesrequired by the job include close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus.
Work is performed in an office setting withexposure to computer screens and requires extensive use of a computer,keyboard, mouse, and multi-line telephone system. The work is primarily amodern office setting.
At all times, Ziply Fiber must be yourprimary employer. Unless otherwise prohibited by law, employees may not holdoutside employment nor be self-employed without obtaining approval in writingfrom Ziply Fiber. In holding outside employment or self-employment, employeesshould ensure that participation does not conflict with responsibilities toZiply Fiber or its business interests.
Ziply Fiber requires a pre-employment backgroundcheck as conditions of employment. Ziply Fiber may require a pre-employmentdrug screening.
#J-18808-Ljbffr