Overview
Echo is seeking a Sr. Account Executive who can skillfully provide solutions, creatively solve problems, and maintain contact and advocacy for our Managed National Accounts. As a Sr. Account Executive, you will strive to go above and beyond customer expectations every day. You will partner with your team to schedule, book, and track eachShipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.). You will drive efficiency and own your book of business by analyzing and executing new strategies for increased growth and profitability. Responsibilities
Quote all modes of transportation confidently and accurately Verify timely pick-ups and deliveries Serve as the primary point of contact for resolving external and internal issues Ensure the financial health of each account Attend and contribute to QBR/client meetings with Sales to review performance and act on client feedback Maintain and update operating procedures as needed, collaborating with inter-departmental teams to position the book of business for success Qualifications
2+ years of Customer Service experience Can display a sense of urgency in managing time and accomplishing tasks Demonstrates the ability to build and maintain strong client partnerships Ability to communicate at all levels and with a wide range of personalities Strong problem-solving skills Ready for the next challenge BA/BS Degree with high GPA 3+ years of customer service experience in a business services environment or 2+ years internal Echo operations experience Strong communication skills, both written and verbal Calm under pressure Superior business acumen Knowledgeable on relevant modes of transportation Team player mentality What We Offer
Competitive compensation package Medical, Dental, Vision, Disability, Life Insurance, and 401K Advancement Potential Fun and energetic work environment Volunteer opportunities About Echo
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. Work Environment/Physical Demands
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level is typical of an office with an open seating floor plan. The employee may encounter frequent interruptions and is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
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Echo is seeking a Sr. Account Executive who can skillfully provide solutions, creatively solve problems, and maintain contact and advocacy for our Managed National Accounts. As a Sr. Account Executive, you will strive to go above and beyond customer expectations every day. You will partner with your team to schedule, book, and track eachShipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.). You will drive efficiency and own your book of business by analyzing and executing new strategies for increased growth and profitability. Responsibilities
Quote all modes of transportation confidently and accurately Verify timely pick-ups and deliveries Serve as the primary point of contact for resolving external and internal issues Ensure the financial health of each account Attend and contribute to QBR/client meetings with Sales to review performance and act on client feedback Maintain and update operating procedures as needed, collaborating with inter-departmental teams to position the book of business for success Qualifications
2+ years of Customer Service experience Can display a sense of urgency in managing time and accomplishing tasks Demonstrates the ability to build and maintain strong client partnerships Ability to communicate at all levels and with a wide range of personalities Strong problem-solving skills Ready for the next challenge BA/BS Degree with high GPA 3+ years of customer service experience in a business services environment or 2+ years internal Echo operations experience Strong communication skills, both written and verbal Calm under pressure Superior business acumen Knowledgeable on relevant modes of transportation Team player mentality What We Offer
Competitive compensation package Medical, Dental, Vision, Disability, Life Insurance, and 401K Advancement Potential Fun and energetic work environment Volunteer opportunities About Echo
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. Work Environment/Physical Demands
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level is typical of an office with an open seating floor plan. The employee may encounter frequent interruptions and is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
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