## Customer Experience Specialist - ResidentialAt ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.RESPONSIBILITIES:* Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.* Complete change of service requests (open service orders and make changes to accounts).* Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.* Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who aren’t shy about having a real conversation.* Provide an excellent customer experience!Colorado Residents: typical pay range for this role will be from $17 to $19 per hour depending on experience.EDUCATION:
High school diploma or equivalent
EXPERIENCE:
1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Profile of examples or published work preferred
SKILLS / KNOWLEDGE / ABILITIES:
Well-spoken communicator, who can confidently give solutions by phone, email or live chat.
Problem solver, you are able to see through the eyes of another and help them feel assured they are in good hands.
Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred.
Ability to be self-directed, multitask and the ability to handle confidential information.
REQUIREMENTS:
Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date.
Role will be 100% in office for both training and post-training schedule.
Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays.People are our passion.
At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO: * Retirement Plan:
The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.* Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.* Benefits:
Our benefits include medical, vision, and dental with low employee costs.
Not to mention generous Earned Time Off (ETO) program.ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.***Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.*** Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.ALLO is a Drug Free and Tobacco Free Workplace.Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network. ALLO's growth and success are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses. We also proudly offer innovative technology solutions for businesses of all size. #J-18808-Ljbffr
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.RESPONSIBILITIES:* Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.* Complete change of service requests (open service orders and make changes to accounts).* Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.* Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who aren’t shy about having a real conversation.* Provide an excellent customer experience!Colorado Residents: typical pay range for this role will be from $17 to $19 per hour depending on experience.EDUCATION:
High school diploma or equivalent
EXPERIENCE:
1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Profile of examples or published work preferred
SKILLS / KNOWLEDGE / ABILITIES:
Well-spoken communicator, who can confidently give solutions by phone, email or live chat.
Problem solver, you are able to see through the eyes of another and help them feel assured they are in good hands.
Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred.
Ability to be self-directed, multitask and the ability to handle confidential information.
REQUIREMENTS:
Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date.
Role will be 100% in office for both training and post-training schedule.
Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays.People are our passion.
At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO: * Retirement Plan:
The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.* Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.* Benefits:
Our benefits include medical, vision, and dental with low employee costs.
Not to mention generous Earned Time Off (ETO) program.ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.***Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.*** Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.ALLO is a Drug Free and Tobacco Free Workplace.Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network. ALLO's growth and success are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses. We also proudly offer innovative technology solutions for businesses of all size. #J-18808-Ljbffr