Customer Engagement Specialist
Shamrock Trading Corporation, Overland Park, Kansas, United States, 66213
Overview
RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Our offices include 4 towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park.
Why You’ll Love Working Here Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.
Benefits At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:
Training and Development: Ongoing training and professional development opportunities, and a LEAD Program for aspiring leaders
Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
Financial: One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year
Work-Life Balance: Competitive PTO and work-from-home opportunities after an introductory period
About The Role Shamrock Trading Corporation and RTS Financial are seeking a
Customer Engagement Specialist
to join our Customer Engagement team. This role reports to the Customer Engagement Supervisor and is responsible for managing an assigned portfolio of clients by handling a steady flow of inbound inquiries through phone and email. The Customer Engagement Specialist plays a highly interactive role, engaging with customers throughout the day by listening actively, problem-solving in real time, and coaching customers on Shamrock’s tools and offerings. This position serves as a primary point of contact for customers and is critical to delivering timely resolutions, education, and awareness of available products and services while maintaining a consistently high level of customer satisfaction.
What You’ll Do
Serve as the primary point of contact for customers, responding to a continuous flow of inbound phone and email inquiries with professionalism and efficiency
Manage and support an assigned portfolio of clients, ensuring questions, issues, and requests are handled accurately and promptly
Resolve product or service concerns by clarifying customer needs, identifying root causes, selecting and explaining appropriate solutions, and following through to resolution
Coach and educate customers on Shamrock’s tools, services, and offerings to drive understanding and satisfaction
Maintain accurate customer records by updating account information and documenting interactions and outcomes
Identify customer needs and trends by gathering and analyzing information from daily customer interactions
Support customer growth and retention by answering product and service questions and sharing information about additional offerings
Compile customer insights and service feedback to support reporting and continuous improvement efforts
Partner closely with Operations, Sales, and IT teams to ensure clear communication, effective follow-up, and smooth service delivery
Contribute to team success by supporting shared goals and completing related duties as assigned by the Customer Engagement Supervisor
What You’ll Bring
Bachelor’s degree in relatable field or equivalent relevant experience
Proficiency in Microsoft Office, data entry, and basic PC applications
Strong customer service and relationship-management skills with comfort handling frequent phone interactions
Excellent verbal, written, and interpersonal communication skills with a strong emphasis on listening and clarity
Confident, service-driven approach when engaging customers in real time
Strong problem-solving, conflict-resolution, and critical-thinking abilities
Detail-oriented with a high standard for documentation and follow-through
Analytical and technical aptitude with the ability to recognize broader issues and patterns
Demonstrated ability to prioritize, multitask, and manage workload in a fast-paced environment
Ability to work effectively in a collaborative, team-oriented setting
Apply Today We’re so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today. Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.
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Why You’ll Love Working Here Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.
Benefits At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:
Training and Development: Ongoing training and professional development opportunities, and a LEAD Program for aspiring leaders
Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
Financial: One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year
Work-Life Balance: Competitive PTO and work-from-home opportunities after an introductory period
About The Role Shamrock Trading Corporation and RTS Financial are seeking a
Customer Engagement Specialist
to join our Customer Engagement team. This role reports to the Customer Engagement Supervisor and is responsible for managing an assigned portfolio of clients by handling a steady flow of inbound inquiries through phone and email. The Customer Engagement Specialist plays a highly interactive role, engaging with customers throughout the day by listening actively, problem-solving in real time, and coaching customers on Shamrock’s tools and offerings. This position serves as a primary point of contact for customers and is critical to delivering timely resolutions, education, and awareness of available products and services while maintaining a consistently high level of customer satisfaction.
What You’ll Do
Serve as the primary point of contact for customers, responding to a continuous flow of inbound phone and email inquiries with professionalism and efficiency
Manage and support an assigned portfolio of clients, ensuring questions, issues, and requests are handled accurately and promptly
Resolve product or service concerns by clarifying customer needs, identifying root causes, selecting and explaining appropriate solutions, and following through to resolution
Coach and educate customers on Shamrock’s tools, services, and offerings to drive understanding and satisfaction
Maintain accurate customer records by updating account information and documenting interactions and outcomes
Identify customer needs and trends by gathering and analyzing information from daily customer interactions
Support customer growth and retention by answering product and service questions and sharing information about additional offerings
Compile customer insights and service feedback to support reporting and continuous improvement efforts
Partner closely with Operations, Sales, and IT teams to ensure clear communication, effective follow-up, and smooth service delivery
Contribute to team success by supporting shared goals and completing related duties as assigned by the Customer Engagement Supervisor
What You’ll Bring
Bachelor’s degree in relatable field or equivalent relevant experience
Proficiency in Microsoft Office, data entry, and basic PC applications
Strong customer service and relationship-management skills with comfort handling frequent phone interactions
Excellent verbal, written, and interpersonal communication skills with a strong emphasis on listening and clarity
Confident, service-driven approach when engaging customers in real time
Strong problem-solving, conflict-resolution, and critical-thinking abilities
Detail-oriented with a high standard for documentation and follow-through
Analytical and technical aptitude with the ability to recognize broader issues and patterns
Demonstrated ability to prioritize, multitask, and manage workload in a fast-paced environment
Ability to work effectively in a collaborative, team-oriented setting
Apply Today We’re so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today. Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.
#J-18808-Ljbffr