Patient Advocacy Specialist I - Digitech - Remote
Sarnova, Dublin, Ohio, United States, 43016
Position Title:
Patient Advocacy Specialist I - Digitech - Remote
Location:
United States
Remote:
Remote
Job Description Overview The Patient Advocacy Specialist I serves as the primary point of contact for patients seeking assistance with their medical claim needs. This role is responsible for addressing patient inquiries, resolving concerns, and guiding patients through the medical claims process. The Specialist ensures patients have a positive experience and are well-informed about their claim options, benefits, and available services, while thriving in a fast-paced environment.
100% remote job opportunity.
The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Responsibilities Organizational Impact In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.
Essential Duties and Responsibilities
Handle a variety of inbound and outbound calls from patients regarding healthcare questions and concerns
Provide first-call resolution whenever possible
Navigate multiple systems to gather and verify information, resolving questions, issues, and requests
De-escalate tense situations and turn them into constructive, solution-focused conversations
Build rapport with callers using a friendly, courteous, and professional approach
Verify and update patient demographic information in the system as needed
Maintain full compliance with all laws and regulations, including HIPAA
Manage calls in a timely manner while maintaining quality and accuracy standards
Provide timely and empathetic assistance to patients regarding medical claim concerns, insurance questions, and general inquiries
Actively listen to patient concerns and offer appropriate solutions while navigating complex healthcare and insurance systems
Guide patients in understanding payment options, insurance claim status, and required forms for the claims process
Accurately document patient interactions and maintain detailed case records
Gather and record patient feedback to help improve services and identify opportunities for process improvements
Collaborate with internal and external stakeholders to ensure efficient problem resolution and accurate communication
Follow up with patients to confirm resolution of issues and satisfaction with services
Resolve complaints, problems, and inquiries to ensure patient satisfaction
Adhere to all HIPAA privacy policies and procedures, ensuring the confidentiality and security of sensitive patient information at all times
Maintain consistent compliance with company attendance policies
Perform other related duties as assigned
Minimum Qualifications Education
High School Diploma or equivalent required
Associate’s degree or equivalent preferred
Experience
1–2 years of experience in customer service, healthcare, or patient advocacy (preferred)
Familiarity with insurance processes, medical terminology, and healthcare regulations
Proficiency with call center software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook)
Bilingual skills preferred (e.g., fluency in English and Spanish)
Knowledge, Skills, Abilities
Excellent verbal and written communication skills
Strong interpersonal skills with a professional demeanor
Strong analytical and problem-solving abilities
Time management and organizational skills, with the ability to prioritize effectively
Ability to multitask and handle multiple responsibilities efficiently
Customer service–focused, with a commitment to both internal and external clients
Positive, patient-centered attitude
Adaptability in a fast-paced environment
Ability to work independently with minimal supervision
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including a 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
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Patient Advocacy Specialist I - Digitech - Remote
Location:
United States
Remote:
Remote
Job Description Overview The Patient Advocacy Specialist I serves as the primary point of contact for patients seeking assistance with their medical claim needs. This role is responsible for addressing patient inquiries, resolving concerns, and guiding patients through the medical claims process. The Specialist ensures patients have a positive experience and are well-informed about their claim options, benefits, and available services, while thriving in a fast-paced environment.
100% remote job opportunity.
The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Responsibilities Organizational Impact In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.
Essential Duties and Responsibilities
Handle a variety of inbound and outbound calls from patients regarding healthcare questions and concerns
Provide first-call resolution whenever possible
Navigate multiple systems to gather and verify information, resolving questions, issues, and requests
De-escalate tense situations and turn them into constructive, solution-focused conversations
Build rapport with callers using a friendly, courteous, and professional approach
Verify and update patient demographic information in the system as needed
Maintain full compliance with all laws and regulations, including HIPAA
Manage calls in a timely manner while maintaining quality and accuracy standards
Provide timely and empathetic assistance to patients regarding medical claim concerns, insurance questions, and general inquiries
Actively listen to patient concerns and offer appropriate solutions while navigating complex healthcare and insurance systems
Guide patients in understanding payment options, insurance claim status, and required forms for the claims process
Accurately document patient interactions and maintain detailed case records
Gather and record patient feedback to help improve services and identify opportunities for process improvements
Collaborate with internal and external stakeholders to ensure efficient problem resolution and accurate communication
Follow up with patients to confirm resolution of issues and satisfaction with services
Resolve complaints, problems, and inquiries to ensure patient satisfaction
Adhere to all HIPAA privacy policies and procedures, ensuring the confidentiality and security of sensitive patient information at all times
Maintain consistent compliance with company attendance policies
Perform other related duties as assigned
Minimum Qualifications Education
High School Diploma or equivalent required
Associate’s degree or equivalent preferred
Experience
1–2 years of experience in customer service, healthcare, or patient advocacy (preferred)
Familiarity with insurance processes, medical terminology, and healthcare regulations
Proficiency with call center software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook)
Bilingual skills preferred (e.g., fluency in English and Spanish)
Knowledge, Skills, Abilities
Excellent verbal and written communication skills
Strong interpersonal skills with a professional demeanor
Strong analytical and problem-solving abilities
Time management and organizational skills, with the ability to prioritize effectively
Ability to multitask and handle multiple responsibilities efficiently
Customer service–focused, with a commitment to both internal and external clients
Positive, patient-centered attitude
Adaptability in a fast-paced environment
Ability to work independently with minimal supervision
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including a 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
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