Sr Manager, Partner Relations - LA28 Olympic & Paralympic Games
World Wrestling Entertainment, Inc., New York, New York, us, 10261
**Who We Are:**On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.**THE ROLE**
The Senior Manager, LA28 Partner Relations role will be a crucial utility and team player on the On Location LA28 Stakeholder team, which develops, manages, and services LA28 sponsorship partners across all levels of On Location product.
This role will primarily be responsible supporting the LA28 Partner Relations as the work through partners plans and needs for the upcoming LA28 Olympic Games. This position will work in tandem with and in support of the Stakeholder team leads and other Partner Relations Account leads and team -- including but not limited to sales, marketing, legal, and operations (program management) -- to meet and exceed partner expectations as well as create effective & efficient processes and a positive & productive working environment.**ESSENTIAL FUNCTIONS & RESPONSIBILTIES**
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.
Duties, obligations, and activities may change at any time with or without notice.**Primary Responsibilities:**•
Business Operations
o
Become an expert in LA28 products, sales processes, technology platforms, marketing and sales collateral, and functional areas (departments) structure
o
Develop and maintain a strong working relationship with all functional areas / workstreams, including and especially content, marketing, sales operations, systems integration and technology
o
Strong focus on proactive, timely, and detail oriented reporting of sales efforts through a series of reporting structures (including but not limited to Salesforce and Airtable)o
Maintain working knowledge in the following areas:
LA28 Partnership Roster
All LA28 products available for stakeholder purchase
Timelines and rollouts for all LA28 milestone dates
Competition venue locations and event schedules
o
Support team leads in managing and trafficking the contracting process, including negotiations, escalations, and approvals/signatures
o
Interface with internal finance teams to manage accounting processes to ensure that clients needs are met in a timely manner while protecting On Locations interests
o
Maintain client records in the CRM/database (Salesforce) and inventory management systems
o
Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations
o
Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client
o
Execute all other duties assigned by the team or leadership, including some discretionary administrative work such as setting group meetings, meeting note taking, senior team leader expense report submission, occasional administrative projects like reports or spreadsheet creation•
Business Development and Communication
o
To partner with team leaders in developing and maintaining relationships with LA28 Stakeholder clients, often from the onboarding stage, with the goal of driving sales long-term across all LA28 first and foremost, but also across On Location properties. This includes regular client calls, presentations, and emails.
o
Work to identify the unique hospitality requirements of each partner, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on partner / client business objectives
o
Support the Partner Relations team in creating necessary content to further their sales and client management objectives, including stakeholder communications, guides, newsletters, etc.
o
Manage the process of authoring and editing proposal materials, assembling RFI/RFP responses and presentation decks, and submitting necessary documents into client portals
o
Research, gather, organize, author, and edit other written materials,
including executive summaries, case studies, and conclusion
o
Maintain the collection, input, and documentation of event Stakeholder summary information (e.g., client preferences and nuances)
o
Onsite attendance at events and client meetings/site visits as requiredOther Duties & Responsibilities:
•
Team duties: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.
•
Develop, document, and implement specific procedures,systems, and operational efficiencies
•
Conductand/or participate inTeam meetings, as needed
•
Provide leadership / feedback on process development / improvement during meetings
•
Conduct process review / improvement meetings regularly
•
Provide input on performance reviews, bonuses, and merit increases
•
Monthly expense and/or event budget reconciliations, as needed
•
Foster anenvironment for participationand engagement from the B2B team and other workstreams
•
Maintain acustomer-first approachby looking at the entire event ecosystem through the lens of the customer journey
•
Lead by example,model our core values, andset the pace for the rest of the teamwhile inspiringcreativity and innovation
•
Communicate expectations and establish clarityregarding job responsibility and task ownership;help the team prioritize, stay focused, and organized
•
Extensive collaboration and communicationwithin the team and across workstreams
•
Situation analysis and decision making; identify, understand, and remove roadblocks**Travel:**
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities.
Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.**QUALIFICATIONS**
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.**Required Education and/or Experience, Knowledge, Skills, and Abilities:**
•
Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience #J-18808-Ljbffr
The Senior Manager, LA28 Partner Relations role will be a crucial utility and team player on the On Location LA28 Stakeholder team, which develops, manages, and services LA28 sponsorship partners across all levels of On Location product.
This role will primarily be responsible supporting the LA28 Partner Relations as the work through partners plans and needs for the upcoming LA28 Olympic Games. This position will work in tandem with and in support of the Stakeholder team leads and other Partner Relations Account leads and team -- including but not limited to sales, marketing, legal, and operations (program management) -- to meet and exceed partner expectations as well as create effective & efficient processes and a positive & productive working environment.**ESSENTIAL FUNCTIONS & RESPONSIBILTIES**
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.
Duties, obligations, and activities may change at any time with or without notice.**Primary Responsibilities:**•
Business Operations
o
Become an expert in LA28 products, sales processes, technology platforms, marketing and sales collateral, and functional areas (departments) structure
o
Develop and maintain a strong working relationship with all functional areas / workstreams, including and especially content, marketing, sales operations, systems integration and technology
o
Strong focus on proactive, timely, and detail oriented reporting of sales efforts through a series of reporting structures (including but not limited to Salesforce and Airtable)o
Maintain working knowledge in the following areas:
LA28 Partnership Roster
All LA28 products available for stakeholder purchase
Timelines and rollouts for all LA28 milestone dates
Competition venue locations and event schedules
o
Support team leads in managing and trafficking the contracting process, including negotiations, escalations, and approvals/signatures
o
Interface with internal finance teams to manage accounting processes to ensure that clients needs are met in a timely manner while protecting On Locations interests
o
Maintain client records in the CRM/database (Salesforce) and inventory management systems
o
Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations
o
Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client
o
Execute all other duties assigned by the team or leadership, including some discretionary administrative work such as setting group meetings, meeting note taking, senior team leader expense report submission, occasional administrative projects like reports or spreadsheet creation•
Business Development and Communication
o
To partner with team leaders in developing and maintaining relationships with LA28 Stakeholder clients, often from the onboarding stage, with the goal of driving sales long-term across all LA28 first and foremost, but also across On Location properties. This includes regular client calls, presentations, and emails.
o
Work to identify the unique hospitality requirements of each partner, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on partner / client business objectives
o
Support the Partner Relations team in creating necessary content to further their sales and client management objectives, including stakeholder communications, guides, newsletters, etc.
o
Manage the process of authoring and editing proposal materials, assembling RFI/RFP responses and presentation decks, and submitting necessary documents into client portals
o
Research, gather, organize, author, and edit other written materials,
including executive summaries, case studies, and conclusion
o
Maintain the collection, input, and documentation of event Stakeholder summary information (e.g., client preferences and nuances)
o
Onsite attendance at events and client meetings/site visits as requiredOther Duties & Responsibilities:
•
Team duties: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.
•
Develop, document, and implement specific procedures,systems, and operational efficiencies
•
Conductand/or participate inTeam meetings, as needed
•
Provide leadership / feedback on process development / improvement during meetings
•
Conduct process review / improvement meetings regularly
•
Provide input on performance reviews, bonuses, and merit increases
•
Monthly expense and/or event budget reconciliations, as needed
•
Foster anenvironment for participationand engagement from the B2B team and other workstreams
•
Maintain acustomer-first approachby looking at the entire event ecosystem through the lens of the customer journey
•
Lead by example,model our core values, andset the pace for the rest of the teamwhile inspiringcreativity and innovation
•
Communicate expectations and establish clarityregarding job responsibility and task ownership;help the team prioritize, stay focused, and organized
•
Extensive collaboration and communicationwithin the team and across workstreams
•
Situation analysis and decision making; identify, understand, and remove roadblocks**Travel:**
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities.
Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.**QUALIFICATIONS**
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.**Required Education and/or Experience, Knowledge, Skills, and Abilities:**
•
Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience #J-18808-Ljbffr