Inbound Call Center Representative

Inbound Call Center Representative This is a remote position. The Inbound Call Center Representative will handle incoming calls, converting them into leads and eventually into towing jobs. Duties and responsibilities include: Managing a significant volume of incoming and outgoing calls in the operations. Identifying client needs and providing effective solutions. Answering inbound calls and transforming them into leads, and later into towing jobs. Working conditions: Remote work site Shift work in a Call Center operating 24/7 Aligned with Pacific Time Zone Requirements: Computer Specifications: Minimum Intel Specifications: Processor: Core i7 8th generation (or above) or Core i5 10th generation (or above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specifications: Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specifications: Processor: Core i7/i5/M1/M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Main Internet Speed Requirement: Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download: more than 40 mbps Power Backup: A reliable power backup that can sustain a minimum of 8 hours (full shift). Examples include generators, solar panels, or portable power inverters. Note: UPS systems are not sufficient. Internet Backup (Secondary internet): Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Having reliable power and internet backups is a MUST.