Remote Call Center Agent
This is a remote position where you will be responsible for answering inbound calls and converting them into leads, ultimately facilitating towing jobs.
Duties and Responsibilities:
Manage a high volume of incoming and outgoing calls.
Identify client needs and provide effective solutions.
Engage with inbound calls, transforming inquiries into leads and securing towing jobs.
Working Conditions:
Remote work environment.
Shift-based position in a 24/7 Call Center.
Operating in the Pacific Time Zone.
Requirements:
1.
Computer Specifications: Minimum Intel Specifications: Processor: Core i7 (8th generation or above) / Core i5 (10th generation or above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specifications: Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specifications: Processor: Core i7 / i5 / M1 / M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory 2.
Internet Speed Requirement: Jitter: below 10ms Latency: below 160ms Upload speed: more than 25mbps Download speed: more than 40mbps 3.
Power Backup: A reliable power backup must be available to sustain a minimum of 8 hours (full shift). Examples include generators or solar panels (UPS is not sufficient). 4.
Internet Backup: Must have a secondary internet connection with the following specifications: Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup are essential for this role.
Computer Specifications: Minimum Intel Specifications: Processor: Core i7 (8th generation or above) / Core i5 (10th generation or above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specifications: Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specifications: Processor: Core i7 / i5 / M1 / M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory 2.
Internet Speed Requirement: Jitter: below 10ms Latency: below 160ms Upload speed: more than 25mbps Download speed: more than 40mbps 3.
Power Backup: A reliable power backup must be available to sustain a minimum of 8 hours (full shift). Examples include generators or solar panels (UPS is not sufficient). 4.
Internet Backup: Must have a secondary internet connection with the following specifications: Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup are essential for this role.