Remote Call Center Representative

Remote Call Center Representative This position involves handling inbound calls remotely, transforming inquiries into leads, and subsequently into towing jobs. Duties and Responsibilities: Manage a high volume of incoming and outgoing calls effectively. Identify customer needs and provide suitable solutions. Convert incoming calls into leads and ultimately towing job requests. Working Conditions: Fully remote position. Shift-based schedule in a 24/7 operations environment. Operating in the Pacific Time Zone. Requirements: Computer Specifications:

Minimum Intel Specs: Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Minimum AMD Specs: Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Macintosh Specs: Processor: Core i7, i5, M1, or M2. RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.

Main Internet Speed Requirement:

Jitter: below 10ms. Latency: below 160ms. Upload speed: more than 25mbps. Download speed: more than 40 mbps.

Power Backup:

Reliable power backup that can sustain a minimum of 8 hours (full shift). Options include: Generators, Solar Panels, or Portable Power Inverters (UPS is not sufficient).

Internet Backup (Secondary internet):

Jitter: below 10ms. Latency: below 160ms. Upload speed: minimum of 25mbps. Download speed: minimum of 25mbps.

Note:

Both power and internet backup are essential for this role.