Inbound Call Center Agent

Inbound Call Center Agent This is a remote position. The Inbound Call Center Agent is responsible for answering incoming calls, converting them into leads, and subsequently into towing jobs. Duties and Responsibilities: Manage a high volume of incoming and outgoing calls efficiently. Identify client needs and provide appropriate solutions. Convert inbound calls into leads and then into actual towing jobs. Working Conditions: Remote work environment. Shift-based schedule in a 24/7 call center. Work aligned with the Pacific Time Zone. Requirements: Computer Specifications: Minimum Intel Specs: Processor: Core i7 (8th generation and above) or Core i5 (10th generation and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Minimum AMD Specs: Processor: AMD Ryzen 5, 7 or 9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Macintosh Specs: Processor: Core i7/i5/M1/M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Main Internet Speed Requirement: Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download: more than 40mbps Power Backup: A reliable power backup capable of sustaining a minimum of 8 hours (full shift). Examples include generators, solar panels, or portable power inverters. (UPS is not sufficient.) Internet Backup: Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Having both Power and Internet Backup is a MUST.