A leading health services organization in Indianapolis seeks an Associate Director of Customer Service & Retention to lead customer retention initiatives, drive strategy, and improve customer experiences. The role requires a Bachelor's degree, 5+ years of management experience in customer support, and strong analytical and interpersonal skills. The position entails direct oversight of teams, coaching, and collaboration across departments. Compensation ranges from $115,200 to $158,400 annually, including a bonus incentive plan.
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