Sales/Customer Service Account Specialist
Lawn Doctor Inc., Little Rock, Arkansas, United States, 72208
Benefits:
Health insurance
Paid time off
401(k) matching
Competitive salary
Account Manager (Full-Time, On-Site) — Alexander, AR
Lawn Doctor of W. Little Rock Company Description Lawn Doctor of W. Little Rock has been a trusted leader in lawn care, tree and shrub care, and pest control services in central Arkansas since 1996. We’re committed to helping customers enjoy healthy, beautiful outdoor spaces that improve their quality of life. Our services include lawn fertilization, weed control, tree & shrub care, and pest solutions. Lawn Doctor is known for our service guarantee, modern treatments, and prescriptive programs delivered by licensed and insured technicians. Join a respected brand at the forefront of the lawn care industry and be part of our mission to create lush, vibrant landscapes.
Role Description This is a full-time, on-site role for an Account Manager based in Alexander, AR. The Account Manager manages a portfolio of customers and helps grow accounts through excellent communication, follow-through, and smart program recommendations.
What You’ll Do Customer Relations
Serve as the primary point of contact for assigned accounts (phone, email, text)
Resolve concerns quickly and professionally, coordinating with operations and technicians
Proactively follow up after services, answer questions, and reinforce the value of our programs
Support retention efforts (renewals, holds, save offers, and service calls)
Sales & Growth
Recommend the best programs for each property:
lawn fertilization & weed control, Tree & Shrub, and pest services
Make outbound calls/texts for upsells, renewals, and seasonal campaigns
Identify cross-sell opportunities and clearly explain benefits and expectations
Meet weekly/monthly sales and retention goals and track results
Account Support & Admin
Maintain accurate notes and customer details in our CRM
Schedule and coordinate services with the office and field team
Process payments, update billing preferences, and assist with installment options
Document conversations, outcomes, and next steps
Qualifications
Strong communication skills and confidence on the phone
Natural relationship-builder with a customer-first mindset
Comfortable with goal-based work (sales/retention metrics)
Organized, detail-oriented, and able to manage multiple accounts
Tech-savvy (CRM, email, spreadsheets, texting platforms)
Prior experience in account management, customer success, inside sales, or service advising is a plus
Lawn, landscape, or pest industry experience is helpful—but not required (we’ll train the right person)
Associate/Bachelor’s degree in Business, Marketing, or related field
or equivalent work experience
Benefits
Competitive pay structure ( base + commission/bonus )
Paid training and ongoing coaching
Growth opportunity within a stable, locally owned business
Supportive team culture and clear expectations
Employee discounts on Lawn Doctor services (within our service area)
#J-18808-Ljbffr
Health insurance
Paid time off
401(k) matching
Competitive salary
Account Manager (Full-Time, On-Site) — Alexander, AR
Lawn Doctor of W. Little Rock Company Description Lawn Doctor of W. Little Rock has been a trusted leader in lawn care, tree and shrub care, and pest control services in central Arkansas since 1996. We’re committed to helping customers enjoy healthy, beautiful outdoor spaces that improve their quality of life. Our services include lawn fertilization, weed control, tree & shrub care, and pest solutions. Lawn Doctor is known for our service guarantee, modern treatments, and prescriptive programs delivered by licensed and insured technicians. Join a respected brand at the forefront of the lawn care industry and be part of our mission to create lush, vibrant landscapes.
Role Description This is a full-time, on-site role for an Account Manager based in Alexander, AR. The Account Manager manages a portfolio of customers and helps grow accounts through excellent communication, follow-through, and smart program recommendations.
What You’ll Do Customer Relations
Serve as the primary point of contact for assigned accounts (phone, email, text)
Resolve concerns quickly and professionally, coordinating with operations and technicians
Proactively follow up after services, answer questions, and reinforce the value of our programs
Support retention efforts (renewals, holds, save offers, and service calls)
Sales & Growth
Recommend the best programs for each property:
lawn fertilization & weed control, Tree & Shrub, and pest services
Make outbound calls/texts for upsells, renewals, and seasonal campaigns
Identify cross-sell opportunities and clearly explain benefits and expectations
Meet weekly/monthly sales and retention goals and track results
Account Support & Admin
Maintain accurate notes and customer details in our CRM
Schedule and coordinate services with the office and field team
Process payments, update billing preferences, and assist with installment options
Document conversations, outcomes, and next steps
Qualifications
Strong communication skills and confidence on the phone
Natural relationship-builder with a customer-first mindset
Comfortable with goal-based work (sales/retention metrics)
Organized, detail-oriented, and able to manage multiple accounts
Tech-savvy (CRM, email, spreadsheets, texting platforms)
Prior experience in account management, customer success, inside sales, or service advising is a plus
Lawn, landscape, or pest industry experience is helpful—but not required (we’ll train the right person)
Associate/Bachelor’s degree in Business, Marketing, or related field
or equivalent work experience
Benefits
Competitive pay structure ( base + commission/bonus )
Paid training and ongoing coaching
Growth opportunity within a stable, locally owned business
Supportive team culture and clear expectations
Employee discounts on Lawn Doctor services (within our service area)
#J-18808-Ljbffr