IT Global Incident Manager - FULL REMOTE from the whole Czech Republic
Right Management Czech Republic, Indiana, Pennsylvania, us, 15705
IT Global Incident Manager – FULL REMOTE from the whole Czech Republic
As Global IT Incident Manager , you’ll be responsible for owning and continuously improving global Incident Management and Major Incident Management (MIM) processes. Your focus will be on ensuring fast, coordinated, and effective resolution of IT incidents minimizing disruption to business operations across regions, teams, and external partners.
This role does not cover day-to-day cybersecurity incident handling unless an incident escalates to amajor business impact.
WHAT YOU WILL DO
Lead and coordinate responses to global IT incidents, including collaboration with third-party providers
Drive continuous improvement of Incident & Major Incident Management processes
Analyze incident data, trends, and root causes to identify improvement opportunities
Establish and maintain best practices and standards for incident management
Train and enable IT teams to work effectively with IM & MIM processes
Ensure Major Incident processes, on-call rotas, and tools are in place and operational
Actively participate in the global Major Incident Management team
Monitor SLAcompliance and service quality from external vendors
Lead post-incident reviews and communicate outcomes to key stakeholders
Provide clear status updates and manage escalations to senior leadership
CANDIDATE PROFILE
Extensive experience leading and working with IT Incident Management
Experience managing Major IT Incidents
Background in managing or operating within IT organizations
Nice to have:
Knowledge of ServiceNow and Microsoft technologies
Understanding of IT infrastructure and/or application management
You’ll thrive in this role if you:
Communicate clearly and confidently, especially under pressure
Lead decisively during crises and high-stress situations
Are comfortable working across global teams and cultures
Have strong professional English skills
BENEFITS
Competitive salary and performance-based bonuses
Flexible working hours and support for remote work
Professional development opportunities, including training and certifications
Exposure to global projects and collaboration with international teams
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This role does not cover day-to-day cybersecurity incident handling unless an incident escalates to amajor business impact.
WHAT YOU WILL DO
Lead and coordinate responses to global IT incidents, including collaboration with third-party providers
Drive continuous improvement of Incident & Major Incident Management processes
Analyze incident data, trends, and root causes to identify improvement opportunities
Establish and maintain best practices and standards for incident management
Train and enable IT teams to work effectively with IM & MIM processes
Ensure Major Incident processes, on-call rotas, and tools are in place and operational
Actively participate in the global Major Incident Management team
Monitor SLAcompliance and service quality from external vendors
Lead post-incident reviews and communicate outcomes to key stakeholders
Provide clear status updates and manage escalations to senior leadership
CANDIDATE PROFILE
Extensive experience leading and working with IT Incident Management
Experience managing Major IT Incidents
Background in managing or operating within IT organizations
Nice to have:
Knowledge of ServiceNow and Microsoft technologies
Understanding of IT infrastructure and/or application management
You’ll thrive in this role if you:
Communicate clearly and confidently, especially under pressure
Lead decisively during crises and high-stress situations
Are comfortable working across global teams and cultures
Have strong professional English skills
BENEFITS
Competitive salary and performance-based bonuses
Flexible working hours and support for remote work
Professional development opportunities, including training and certifications
Exposure to global projects and collaboration with international teams
#J-18808-Ljbffr