Zurich North America is currently hiring a UA Associate to join the E&S Casualty team. As a UA Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks, applying your research and analytical skills to effectively assess risk and grow your career.
At Zurich North America we acknowledge that work‑life balance and flexibility are a priority. The ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location while facilitating in‑person collaboration when meaningful and valuable. Occasional in‑office attendance may be expected.
This is a hybrid work position. The selected candidate should be able to report into one of the following North American office locations: Phoenix, AZ; Schaumburg, IL; Scottsdale, AZ; or Dallas, TX.
Responsibilities
Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
Follows instructions from Underwriters in policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc., to accurately quote and issue policies.
Provides account servicing support in collaboration with Underwriter and Manager, handling end‑to‑end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
Responds to written and verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager, working collaboratively with assigned underwriters.
Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.
Basic Qualifications
Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area, or
Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area, or
High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area.
Knowledge of data collection and analysis.
Microsoft Office experience.
Preferred Qualifications
Insurance industry knowledge.
Knowledge of processing, rating and policy management systems used in the insurance industry.
Strong verbal and written communication skills.
Superior skills in relationship building, active listening with customers and coworkers.
Customer service experience.
Enjoys working with details and providing accurate data in a timely manner.
Self‑directed to meet deadlines.
Multi‑tasking skills.
5% travel.
Pay & Benefits Salary: $23.80 – $38.94 per hour, plus a short‑term incentive bonus of 5%. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply.
We offer competitive pay and comprehensive benefits for employees and their families.
Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of experience and coverage across 25+ industries, including 90% of the Fortune 500®.
Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer (disability/vets).
Zurich complies with 18 U.S. Code 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): Dallas, Phoenix, Schaumburg, Scottsdale.
Remote Working: Hybrid.
Schedule: Full Time Employment.
Sponsorship Offered: No.
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At Zurich North America we acknowledge that work‑life balance and flexibility are a priority. The ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location while facilitating in‑person collaboration when meaningful and valuable. Occasional in‑office attendance may be expected.
This is a hybrid work position. The selected candidate should be able to report into one of the following North American office locations: Phoenix, AZ; Schaumburg, IL; Scottsdale, AZ; or Dallas, TX.
Responsibilities
Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
Follows instructions from Underwriters in policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc., to accurately quote and issue policies.
Provides account servicing support in collaboration with Underwriter and Manager, handling end‑to‑end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
Responds to written and verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager, working collaboratively with assigned underwriters.
Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.
Basic Qualifications
Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area, or
Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area, or
High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area.
Knowledge of data collection and analysis.
Microsoft Office experience.
Preferred Qualifications
Insurance industry knowledge.
Knowledge of processing, rating and policy management systems used in the insurance industry.
Strong verbal and written communication skills.
Superior skills in relationship building, active listening with customers and coworkers.
Customer service experience.
Enjoys working with details and providing accurate data in a timely manner.
Self‑directed to meet deadlines.
Multi‑tasking skills.
5% travel.
Pay & Benefits Salary: $23.80 – $38.94 per hour, plus a short‑term incentive bonus of 5%. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply.
We offer competitive pay and comprehensive benefits for employees and their families.
Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of experience and coverage across 25+ industries, including 90% of the Fortune 500®.
Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer (disability/vets).
Zurich complies with 18 U.S. Code 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): Dallas, Phoenix, Schaumburg, Scottsdale.
Remote Working: Hybrid.
Schedule: Full Time Employment.
Sponsorship Offered: No.
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