Spanish Speaking Patient Collections Specialist (on-site)
Pacific Medical, Inc., Tracy, California, us, 95378
Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.
We have an immediate non‑remote opportunity to join our growing company. We are currently seeking 3 full‑time (M‑F 8:00 am‑5:00 pm)
Patient Collections Specialists
for our Tracy, CA office.
Job Responsibilities
Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
Contact patients when credit card payments are declined.
Follow up with refund requests.
Document all calls and actions taken in the appropriate systems. Sets next work date if follow‑up is needed.
Confirm/update patient/guarantor insurance and patient demographics information. Make appropriate changes and submit/re‑submit claims as indicated.
Establish a payment arrangement with the patient/guarantor and follow‑up on all payment arrangement plans implemented.
Document all patient complaints/disputes and forward them to the appropriate person for follow‑up.
Perform other duties as needed.
Qualifications and Experience
Must excel in interpersonal communication and customer service, and be able to work both independently and as part of a team.
Must excel in organizational skills.
Must possess strong attention to detail and follow‑through skills.
High School graduate or equivalent.
Bilingual (Spanish).
Must type 25–45 words per minute.
Hourly Rate Pay Range
Hourly rate: $17.00 to $19.00
Annual range: $35,360.00 to $39,520.00
Example of annual O/T range (5–10 hours per week @ 50 weeks): $6,375.00 – $14,250+
Note: Abundance of O/T available.
Bonus Opportunity
Team Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year)
Profit Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year)
Total Compensation Opportunity Examples
Annual Base Pay: $41,735 (Estimate incl. 5 hrs O/T per week, low‑range production and profit bonus after 3 months)
Annual Mid‑Range Pay: $54,315.00 (Estimate incl. 5 hrs O/T per week, mid‑range production and profit bonus)
Annual Top Pay: $57,895.00 (Estimate incl. 5 hrs O/T per week, max production and profit bonus)
All Full‑Time Positions Offer the Following:
Medical, Dental, Vision, ER‑paid Life for Employee
Voluntary benefits
Medical FSA, Dependent FSA, HSA
401(k) and Financial Wellness planning
Paid Time Off and Other Benefits Additional Benefits for Full‑Time Employees: 3 to 4 weeks of Paid Time Off. Holidays: 10 paid holidays per year. Vacation Benefit: At completion of a 3‑month introductory period, vacation accrual up to a max of 40 hours in the first 23 months; at 24 months, accrual up to a max of 80 hours with a rollover balance. Sick Benefit: Sick accrual begins upon hire up to a max accrual of 80 hours annually with a max usage of 48 hours annually and rollover balance.
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We have an immediate non‑remote opportunity to join our growing company. We are currently seeking 3 full‑time (M‑F 8:00 am‑5:00 pm)
Patient Collections Specialists
for our Tracy, CA office.
Job Responsibilities
Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
Contact patients when credit card payments are declined.
Follow up with refund requests.
Document all calls and actions taken in the appropriate systems. Sets next work date if follow‑up is needed.
Confirm/update patient/guarantor insurance and patient demographics information. Make appropriate changes and submit/re‑submit claims as indicated.
Establish a payment arrangement with the patient/guarantor and follow‑up on all payment arrangement plans implemented.
Document all patient complaints/disputes and forward them to the appropriate person for follow‑up.
Perform other duties as needed.
Qualifications and Experience
Must excel in interpersonal communication and customer service, and be able to work both independently and as part of a team.
Must excel in organizational skills.
Must possess strong attention to detail and follow‑through skills.
High School graduate or equivalent.
Bilingual (Spanish).
Must type 25–45 words per minute.
Hourly Rate Pay Range
Hourly rate: $17.00 to $19.00
Annual range: $35,360.00 to $39,520.00
Example of annual O/T range (5–10 hours per week @ 50 weeks): $6,375.00 – $14,250+
Note: Abundance of O/T available.
Bonus Opportunity
Team Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year)
Profit Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year)
Total Compensation Opportunity Examples
Annual Base Pay: $41,735 (Estimate incl. 5 hrs O/T per week, low‑range production and profit bonus after 3 months)
Annual Mid‑Range Pay: $54,315.00 (Estimate incl. 5 hrs O/T per week, mid‑range production and profit bonus)
Annual Top Pay: $57,895.00 (Estimate incl. 5 hrs O/T per week, max production and profit bonus)
All Full‑Time Positions Offer the Following:
Medical, Dental, Vision, ER‑paid Life for Employee
Voluntary benefits
Medical FSA, Dependent FSA, HSA
401(k) and Financial Wellness planning
Paid Time Off and Other Benefits Additional Benefits for Full‑Time Employees: 3 to 4 weeks of Paid Time Off. Holidays: 10 paid holidays per year. Vacation Benefit: At completion of a 3‑month introductory period, vacation accrual up to a max of 40 hours in the first 23 months; at 24 months, accrual up to a max of 80 hours with a rollover balance. Sick Benefit: Sick accrual begins upon hire up to a max accrual of 80 hours annually with a max usage of 48 hours annually and rollover balance.
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