A renowned technology provider is seeking a Customer Retention Manager to manage escalated customer issues, ensuring timely resolutions while collaborating across teams. Ideal candidates will have 6+ years in customer-facing roles, preferably in a SaaS environment. The role requires strong negotiation skills, attention to detail, and familiarity with Salesforce reporting. Offering a competitive salary package of $75,000–$85,000 annually plus commission, this position is integral to enhancing customer relationships and reducing churn.
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