At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start
Caring. Connecting. Growing together.
If you reside within a commutable distance to Brooklyn, Long Island, Queens, The Bronx, Staten Island or Manhattan/New York, NY you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
Supervise, monitor, track, and direct day to day staff operations
Partner with staff and other leaders to develop improvements
Ensure team supports and adheres to all improvement measurements
Work directly with health plan members in escalated situations
Collaborate with other management on employee selection, career development, and training
Maintain a positive work environment that supports a quality driven team
Accountable for ensuring individual/team meet their performance metric targets
Continuous coaching/ development/ communication with individuals / team
Succession planning
Facilitate meetings to communicate team performance goals and results; share general corporate communications; compliance; and provide a forum for surfacing opportunities and/or issues
Use a balanced scorecard to manage team performance
Provide regular performance reports to the Sales Director
Work with other departments to promote positive customer experience
Perform Human Resources duties
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Currently hold a Health Insurance License (or able to attain within 60 days of hire)
1+ years of experience in team interactions and improvement methods (i.e., Coaching, Quality, Productivity)
Driver's License and access to a reliable transportation
Preferred Qualifications:
3+ years of supervisor experience
Bilingual in Spanish/English
Soft Skills:
Demonstrates the ability to teach and coach to improve sales performance
Excellent verbal and written skills
Active listener
Full knowledge of call center processes and procedures and must be able to work any hours the department is open
Must be able to work well under pressure and in ambiguous situations
Must be able to manage workload wisely by putting effort and time where it is needed most
Working knowledge of MS Word and Excel
Excellent product knowledge including a full understanding of the member enrollment process
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,000 to $130,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Caring. Connecting. Growing together.
If you reside within a commutable distance to Brooklyn, Long Island, Queens, The Bronx, Staten Island or Manhattan/New York, NY you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
Supervise, monitor, track, and direct day to day staff operations
Partner with staff and other leaders to develop improvements
Ensure team supports and adheres to all improvement measurements
Work directly with health plan members in escalated situations
Collaborate with other management on employee selection, career development, and training
Maintain a positive work environment that supports a quality driven team
Accountable for ensuring individual/team meet their performance metric targets
Continuous coaching/ development/ communication with individuals / team
Succession planning
Facilitate meetings to communicate team performance goals and results; share general corporate communications; compliance; and provide a forum for surfacing opportunities and/or issues
Use a balanced scorecard to manage team performance
Provide regular performance reports to the Sales Director
Work with other departments to promote positive customer experience
Perform Human Resources duties
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Currently hold a Health Insurance License (or able to attain within 60 days of hire)
1+ years of experience in team interactions and improvement methods (i.e., Coaching, Quality, Productivity)
Driver's License and access to a reliable transportation
Preferred Qualifications:
3+ years of supervisor experience
Bilingual in Spanish/English
Soft Skills:
Demonstrates the ability to teach and coach to improve sales performance
Excellent verbal and written skills
Active listener
Full knowledge of call center processes and procedures and must be able to work any hours the department is open
Must be able to work well under pressure and in ambiguous situations
Must be able to manage workload wisely by putting effort and time where it is needed most
Working knowledge of MS Word and Excel
Excellent product knowledge including a full understanding of the member enrollment process
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,000 to $130,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr