Aftermarket Product Specialist
At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting pioneering spirit, and demonstrating good stewardship permeate every aspect of our company. Join us in growing all aspects of our business while embodying these values. Job Purpose: The Aftermarket Product Specialist is the go-to person on our team to assist with part identification, cross referencing OE numbers, placing emergency orders, returns, and providing the very best level of customer service on all aftermarket parts needs. Were looking for someone who embodies hard work, customer focus, team collaboration, adaptability, and responsibility. Essential Duties and Responsibilities: Honor Commitments: Answer calls, emails, and chats with dedication and determination, striving to meet their needs and exceed their expectations. Provide assistance with cross referencing OE numbers for aftermarket options. Assist team members with emergency ordering and part identification. Proactively identify opportunities for inventory redistribution and excess reduction, using creative approaches to optimize availability and customer uptime. Assist in the review of aging Alltrux inventory and coordinate returns, ensuring efficient inventory management and minimizing waste. Create Positive Experiences: Deliver friendly and efficient service, helping team members with parts selection and providing information on products and services to enhance their experience. Schedule & finalize vendor visits and ride-alongs. Ensure the vendors have accurate information for visits. Ensure the accuracy of stock and non-stock reports, backorder reports, and purchase order maintenance to maintain financial and operational transparency. Manage and maintain communications with suppliers, reviewing the status of outstanding orders and issues while addressing discrepancies swiftly to uphold company standards. Foster Lifelong Learning: Continuously update personal knowledge of products and customer service techniques, contributing to the teams overall skill enhancement. Engage in all assigned learning modules: demonstrating a commitment to personal and professional development, embracing opportunities to expand knowledge and skills. Exhibit a Pioneering Spirit: Work... Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting pioneering spirit, and demonstrating good stewardship permeate every aspect of our company. Join us in growing all aspects of our business while embodying these values. Job Purpose: The Aftermarket Product Specialist is the go-to person on our team to assist with part identification, cross referencing OE numbers, placing emergency orders, returns, and providing the very best level of customer service on all aftermarket parts needs. Were looking for someone who embodies hard work, customer focus, team collaboration, adaptability, and responsibility. Essential Duties and Responsibilities: Honor Commitments: Answer calls, emails, and chats with dedication and determination, striving to meet their needs and exceed their expectations. Provide assistance with cross referencing OE numbers for aftermarket options. Assist team members with emergency ordering and part identification. Proactively identify opportunities for inventory redistribution and excess reduction, using creative approaches to optimize availability and customer uptime. Assist in the review of aging Alltrux inventory and coordinate returns, ensuring efficient inventory management and minimizing waste. Create Positive Experiences: Deliver friendly and efficient service, helping team members with parts selection and providing information on products and services to enhance their experience. Schedule & finalize vendor visits and ride-alongs. Ensure the vendors have accurate information for visits. Ensure the accuracy of stock and non-stock reports, backorder reports, and purchase order maintenance to maintain financial and operational transparency. Manage and maintain communications with suppliers, reviewing the status of outstanding orders and issues while addressing discrepancies swiftly to uphold company standards. Foster Lifelong Learning: Continuously update personal knowledge of products and customer service techniques, contributing to the teams overall skill enhancement. Engage in all assigned learning modules: demonstrating a commitment to personal and professional development, embracing opportunities to expand knowledge and skills. Exhibit a Pioneering Spirit: Work... Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities