Sr. Customer Service Representative
Minnesota Staffing, Minneapolis, Minnesota, United States, 55433
Senior Customer Service Representative
We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Blaine. In this role, you will provide outstanding support to clients and prospects while ensuring their needs are met with attention to detail and efficiency. As part of a contract position, you will play a key role in delivering high-quality service and maintaining strong client relationships. Responsibilities: Welcome clients and visitors to the office with a friendly and detail-oriented demeanor. Deliver exceptional customer service by addressing inquiries and resolving issues promptly. Process payments and handle policy updates accurately and efficiently. Respond to client inquiries within established timeframes, ensuring satisfaction. Manage multiple tasks effectively by following up and ensuring completion. Demonstrate a positive and goal-oriented attitude in interactions with clients and team members. Communicate tactfully and clearly with clients and prospects to build trust and rapport. Ensure adherence to company policies and procedures while handling administrative tasks. Provide support during hybrid training periods and adapt to remote work as needed. Requirements: Proven experience in customer service, preferably in an office or banking environment. Strong ability to manage multiple tasks and follow through on commitments. Exceptional communication skills for engaging with clients and prospects. Positive and success-driven attitude to contribute to team success. Goal-driven and self-motivated individual with attention to detail. Familiarity with the insurance industry is a plus.
We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Blaine. In this role, you will provide outstanding support to clients and prospects while ensuring their needs are met with attention to detail and efficiency. As part of a contract position, you will play a key role in delivering high-quality service and maintaining strong client relationships. Responsibilities: Welcome clients and visitors to the office with a friendly and detail-oriented demeanor. Deliver exceptional customer service by addressing inquiries and resolving issues promptly. Process payments and handle policy updates accurately and efficiently. Respond to client inquiries within established timeframes, ensuring satisfaction. Manage multiple tasks effectively by following up and ensuring completion. Demonstrate a positive and goal-oriented attitude in interactions with clients and team members. Communicate tactfully and clearly with clients and prospects to build trust and rapport. Ensure adherence to company policies and procedures while handling administrative tasks. Provide support during hybrid training periods and adapt to remote work as needed. Requirements: Proven experience in customer service, preferably in an office or banking environment. Strong ability to manage multiple tasks and follow through on commitments. Exceptional communication skills for engaging with clients and prospects. Positive and success-driven attitude to contribute to team success. Goal-driven and self-motivated individual with attention to detail. Familiarity with the insurance industry is a plus.