Collections Specialist
We are looking for a dedicated Collections Specialist to join our team in Oakwood, GA. This role is pivotal in overseeing a high-value portfolio, ensuring prompt payments, and maintaining strong relationships with key clients. Responsibilities: Make frequent outbound calls to clients to address overdue accounts and encourage timely payments. Analyze aging reports to identify overdue payments and investigate reasons for delays. Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts. Monitor and report on collections metrics, including portfolio performance and payment trends. Maintain accurate and up-to-date customer account information using relevant systems. Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment. Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights. Communicate effectively with both local and international teams to ensure alignment in collection strategies. Handle large-scale data sets to track and optimize collections processes. Proactively suggest improvements to enhance efficiency in billing and collections procedures. Requirements: Proven experience in collections or accounts receivable, particularly managing high-volume or specialized portfolios. Strong communication skills, both verbal and written, with confidence in making outbound collection calls. Proficiency in using Excel, including advanced functions like pivot tables and VLOOKUPs, for data analysis. Familiarity with systems such as Coupa and other collections software is preferred. Ability to evaluate and manage large datasets with accuracy and attention to detail. Collaborative approach to problem-solving and resolving account issues. Knowledge of commercial and consumer collection processes. A proactive mindset with a focus on improving billing and collections workflows.
We are looking for a dedicated Collections Specialist to join our team in Oakwood, GA. This role is pivotal in overseeing a high-value portfolio, ensuring prompt payments, and maintaining strong relationships with key clients. Responsibilities: Make frequent outbound calls to clients to address overdue accounts and encourage timely payments. Analyze aging reports to identify overdue payments and investigate reasons for delays. Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts. Monitor and report on collections metrics, including portfolio performance and payment trends. Maintain accurate and up-to-date customer account information using relevant systems. Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment. Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights. Communicate effectively with both local and international teams to ensure alignment in collection strategies. Handle large-scale data sets to track and optimize collections processes. Proactively suggest improvements to enhance efficiency in billing and collections procedures. Requirements: Proven experience in collections or accounts receivable, particularly managing high-volume or specialized portfolios. Strong communication skills, both verbal and written, with confidence in making outbound collection calls. Proficiency in using Excel, including advanced functions like pivot tables and VLOOKUPs, for data analysis. Familiarity with systems such as Coupa and other collections software is preferred. Ability to evaluate and manage large datasets with accuracy and attention to detail. Collaborative approach to problem-solving and resolving account issues. Knowledge of commercial and consumer collection processes. A proactive mindset with a focus on improving billing and collections workflows.