Collections Specialist (Project Management)
Responsibilities
Monitor accounts receivable and identify delinquent accounts. Contact customers via phone, email, and mail to collect overdue payments. Negotiate payment plans and arrangements based on customer circumstances. Maintain accurate records of all collection activities and communications. Respond to customer inquiries regarding billing, payment discrepancies, and account status. Resolve disputes and escalate complex issues to appropriate departments when necessary. Provide guidance on payment options and company policies. Ensure all collection activities comply with company policies. Prepare and submit regular reports on collection progress, account aging, and recovery rates. Collaborate with internal teams (finance, legal, sales) to address account issues.
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Monitor accounts receivable and identify delinquent accounts. Contact customers via phone, email, and mail to collect overdue payments. Negotiate payment plans and arrangements based on customer circumstances. Maintain accurate records of all collection activities and communications. Respond to customer inquiries regarding billing, payment discrepancies, and account status. Resolve disputes and escalate complex issues to appropriate departments when necessary. Provide guidance on payment options and company policies. Ensure all collection activities comply with company policies. Prepare and submit regular reports on collection progress, account aging, and recovery rates. Collaborate with internal teams (finance, legal, sales) to address account issues.
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