Collections Specialist Schedule: Full-time We are seeking a Collections Specialist to manage overdue customer accounts and support timely invoice payments. This role combines customer communication, problem-solving, and account management to ensure smooth operations and strong client relationships. Primary Responsibilities Monitor accounts receivable and follow up on overdue balances Contact customers via phone, email, or mail to resolve outstanding payments Investigate and resolve account discrepancies, billing questions, or service disputes Work closely with customer service, operations, and sales teams to address issues affecting payment Negotiate payment plans and document agreements accurately Process payments, set up autopay, and ensure proper posting to accounts Recommend accounts for further action, such as service suspension or collection agency referral, according to company policy Maintain detailed records of all interactions in the CRM or billing system Stay updated on relevant regulations and compliance standards Qualifications High school diploma or equivalent; associate’s degree in Business or related field preferred 2+ years of collections or accounts receivable experience Strong communication, negotiation, and problem-solving skills Comfortable handling difficult customer conversations Proficient in Microsoft Office and account management software Ability to work independently, stay organized, and meet collection goals Experience with billing systems a plus