Customer Service Representative
Wisconsin Staffing, Burlington, Wisconsin, United States, 53105
Customer Service Representative
The Customer Service Representative serves as a primary point of contact between customers and internal manufacturing teams. This role is responsible for managing customer inquiries, processing orders, coordinating with production and logistics, and ensuring timely, accurate communication throughout the order lifecycle. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced manufacturing environment. Key Responsibilities: Serve as the main contact for customer inquiries regarding orders, products, pricing, availability, and delivery timelines Enter, review, and manage customer orders accurately within ERP or order management systems Coordinate with production, planning, logistics, and warehouse teams to ensure on-time order fulfillment Monitor order status, backorders, shipping schedules, and resolve delivery or quantity discrepancies Communicate proactively with customers regarding order changes, delays, or supply issues Maintain accurate customer records, pricing information, and documentation Process returns, credits, and order adjustments in accordance with company policies Support sales and account management teams with customer data and order updates Ensure compliance with company procedures, quality standards, and customer service policies Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency Qualifications: High school diploma or equivalent (Associate's or Bachelor's degree preferred) 13 years of customer service experience, preferably in manufacturing, distribution, or supply chain environments Strong communication skills, both written and verbal Proficiency in Microsoft Office applications (Excel, Outlook, Word) Strong attention to detail and organizational skills Ability to manage multiple priorities and deadlines in a fast-paced setting Job Type & Location: This is a permanent position based out of Burlington, WI. Pay and Benefits: The pay range for this position is $39,520.00 - $52,000.00/yr. Applied Material Solutions (AMS) offers a comprehensive benefits package designed to support employee well-being, featuring company-paid medical and dental insurance with low deductibles, 401(k) plans, life insurance, and both short- and long-term disability coverage. The company, a specialized chemical manufacturer, also provides paid time off and training programs. Workplace Type: This is a fully onsite position in Burlington, WI. Application Deadline: This position is anticipated to close on Feb 20, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Customer Service Representative serves as a primary point of contact between customers and internal manufacturing teams. This role is responsible for managing customer inquiries, processing orders, coordinating with production and logistics, and ensuring timely, accurate communication throughout the order lifecycle. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced manufacturing environment. Key Responsibilities: Serve as the main contact for customer inquiries regarding orders, products, pricing, availability, and delivery timelines Enter, review, and manage customer orders accurately within ERP or order management systems Coordinate with production, planning, logistics, and warehouse teams to ensure on-time order fulfillment Monitor order status, backorders, shipping schedules, and resolve delivery or quantity discrepancies Communicate proactively with customers regarding order changes, delays, or supply issues Maintain accurate customer records, pricing information, and documentation Process returns, credits, and order adjustments in accordance with company policies Support sales and account management teams with customer data and order updates Ensure compliance with company procedures, quality standards, and customer service policies Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency Qualifications: High school diploma or equivalent (Associate's or Bachelor's degree preferred) 13 years of customer service experience, preferably in manufacturing, distribution, or supply chain environments Strong communication skills, both written and verbal Proficiency in Microsoft Office applications (Excel, Outlook, Word) Strong attention to detail and organizational skills Ability to manage multiple priorities and deadlines in a fast-paced setting Job Type & Location: This is a permanent position based out of Burlington, WI. Pay and Benefits: The pay range for this position is $39,520.00 - $52,000.00/yr. Applied Material Solutions (AMS) offers a comprehensive benefits package designed to support employee well-being, featuring company-paid medical and dental insurance with low deductibles, 401(k) plans, life insurance, and both short- and long-term disability coverage. The company, a specialized chemical manufacturer, also provides paid time off and training programs. Workplace Type: This is a fully onsite position in Burlington, WI. Application Deadline: This position is anticipated to close on Feb 20, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.