Loan Servicing Representative I
Winchester Savings Bank, Winchester, Massachusetts, United States, 01890
Loan Servicing Specialist
Performs a variety of loan servicing activities related to commercial, residential and consumer loans in accordance with department policies and procedures. Provides prompt and courteous service to customers, attorneys, insurance agents, auditors, bank examiners other professionals and internal staff. Responds to customer inquiries and researches and resolves issues in a timely manner. Prepares regular and confirmatory discharges and related correspondence for paid real estate loans to attorneys and/or borrowers. Processes transactions such as payments, advances, general ledger entries, daily loan file maintenance entries; calculates and quotes payoffs, and monitors hazard/flood insurance and/or real estate taxes. Ensures vehicle titles are perfected and research any exceptions with RMV. Maintains thorough knowledge and understanding of Bank policies, procedures, and guidelines. Compiles and prepares reports as requested by Supervisor/Department head. Supports Loan Servicing Team members as warranted by volume and exception situations. Performs other duties, tasks and special projects as required, assigned or directed by Supervisor/Department head. Excellent verbal and written communication skills. Strong knowledge of computer software applications, Microsoft Word and Excel and ability to adapt and learn new computer systems and applications. Strong attention to detail, organized and customer service orientated. Ability to work independently on multiple assignments with accuracy. Team player with a positive attitude who is eager to learn and grow within the department. Previous banking, business and/or customer service experience.
Performs a variety of loan servicing activities related to commercial, residential and consumer loans in accordance with department policies and procedures. Provides prompt and courteous service to customers, attorneys, insurance agents, auditors, bank examiners other professionals and internal staff. Responds to customer inquiries and researches and resolves issues in a timely manner. Prepares regular and confirmatory discharges and related correspondence for paid real estate loans to attorneys and/or borrowers. Processes transactions such as payments, advances, general ledger entries, daily loan file maintenance entries; calculates and quotes payoffs, and monitors hazard/flood insurance and/or real estate taxes. Ensures vehicle titles are perfected and research any exceptions with RMV. Maintains thorough knowledge and understanding of Bank policies, procedures, and guidelines. Compiles and prepares reports as requested by Supervisor/Department head. Supports Loan Servicing Team members as warranted by volume and exception situations. Performs other duties, tasks and special projects as required, assigned or directed by Supervisor/Department head. Excellent verbal and written communication skills. Strong knowledge of computer software applications, Microsoft Word and Excel and ability to adapt and learn new computer systems and applications. Strong attention to detail, organized and customer service orientated. Ability to work independently on multiple assignments with accuracy. Team player with a positive attitude who is eager to learn and grow within the department. Previous banking, business and/or customer service experience.