Now Hiring: Customer Support Representative
Location: Hybrid
Katy, TX 77449 Industry: Utility Services / Operations Support Schedule: MondayFriday, 8:00 AM
5:00 PM (Remote Mondays & Fridays) Type: Full-Time | Direct Hire Compensation: $19.57/hr + potential overtime during peak periods & month-end This position supports a newly acquired division, offering long?term stability, clear processes, and opportunities for growth within a hybrid work model. About the Role
This is a full?time operational support role focused on customer account assistance, issue resolution, documentation, and cross?team coordination. While you'll field inbound calls, the work goes beyond traditional customer service
you'll also support internal teams, troubleshoot service issues, manage account updates, and provide administrative support tied to utility operations. Key Responsibilities
Handle inbound and outbound customer communications regarding service accounts, billing questions, and general inquiries Support internal teams with documentation, account research, and system updates Investigate service issues, perform account troubleshooting, and escalate when appropriate Maintain accurate records and update internal systems with customer activity Assist with operational tasks during peak periods (e.g., month?end processing) Meet quality, accuracy, productivity, and compliance standards Collaborate with field service, billing, and operations teams to resolve customer or service-related issues Experience & Requirements
23 years of customer support, administrative, call center, or operations experience Strong communication and problem?solving skills Ability to learn and navigate multiple software systems quickly Proficiency in Microsoft Word, Excel, and Outlook High attention to detail and strong documentation skills Ability to multitask in a fast?paced, structured environment Reliable transportation for on?site workdays and interviews Willingness to work occasional overtime during busier operational periods Why You'll Love This Opportunity
Hybrid schedule with built?in flexibility Stable company with long?term growth potential Engaging role that combines customer interaction + operational support Supportive, team?oriented environment Clear processes, training, and a predictable schedule Pay Details: $19.00 to $19.57 per hour Search managed by: Laarnie Thompson Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813166_3115614
Location: Hybrid
Katy, TX 77449 Industry: Utility Services / Operations Support Schedule: MondayFriday, 8:00 AM
5:00 PM (Remote Mondays & Fridays) Type: Full-Time | Direct Hire Compensation: $19.57/hr + potential overtime during peak periods & month-end This position supports a newly acquired division, offering long?term stability, clear processes, and opportunities for growth within a hybrid work model. About the Role
This is a full?time operational support role focused on customer account assistance, issue resolution, documentation, and cross?team coordination. While you'll field inbound calls, the work goes beyond traditional customer service
you'll also support internal teams, troubleshoot service issues, manage account updates, and provide administrative support tied to utility operations. Key Responsibilities
Handle inbound and outbound customer communications regarding service accounts, billing questions, and general inquiries Support internal teams with documentation, account research, and system updates Investigate service issues, perform account troubleshooting, and escalate when appropriate Maintain accurate records and update internal systems with customer activity Assist with operational tasks during peak periods (e.g., month?end processing) Meet quality, accuracy, productivity, and compliance standards Collaborate with field service, billing, and operations teams to resolve customer or service-related issues Experience & Requirements
23 years of customer support, administrative, call center, or operations experience Strong communication and problem?solving skills Ability to learn and navigate multiple software systems quickly Proficiency in Microsoft Word, Excel, and Outlook High attention to detail and strong documentation skills Ability to multitask in a fast?paced, structured environment Reliable transportation for on?site workdays and interviews Willingness to work occasional overtime during busier operational periods Why You'll Love This Opportunity
Hybrid schedule with built?in flexibility Stable company with long?term growth potential Engaging role that combines customer interaction + operational support Supportive, team?oriented environment Clear processes, training, and a predictable schedule Pay Details: $19.00 to $19.57 per hour Search managed by: Laarnie Thompson Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813166_3115614